Junior Technical Implementation Consultant

About BigHand 

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

The position of the Implementation Consultant requires candidates with a strong combination of people skills and technical know-how. This is a client-facing role, so excellent communication skills are required. We are looking for applicants who are entrepreneurial, incredibly bright, organized, focused, creative problem solvers, able to work independently, extremely hard-working, and who embrace the home office-based lifestyle. You will be joining an elite group of practitioners at BigHand with all these qualities.

What you’ll do

The role encompasses a combination of consulting and technical duties, including but not limited to:

• Work directly with our law firm clients to implement and support BigHand's products and solutions.
• Manage client product implementations.
• Provide industry and product subject matter expertise.
• Participate/lead requirements gathering sessions.
• Deliver client training.
• Design, development and test client-specific customizations and enhancements. 
• Occasional on-site travel to client sites across North America.

What we’re looking for

• Strong development skills and experience:
  • Knowledge of T-SQL is required at a minimum, any additional tech stack knowledge is a bonus.
  • Our technologies are SQL Server (relational database, T-SQL, SSAS, SSRS) plus HTML5, Angular JS, C# and others. While we prefer experience with these technologies, we will consider any technical background.
• Core consultancy skills, including strong communication and people skills.
• Prior experience in a similar customer-facing technical role.
• Experience in Legal IT is a big plus, but is not require.

What we offer

• 15 days vacation per year + 2 personal days to take for anything you like!
• 10 paid holidays, including 4 floating holidays
• 3 additional BigHand days off between Christmas & New Year
• Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
• Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
• Opportunities to give back with company volunteer events and individual volunteer days
• Career growth opportunities and study leave options
• Family benefits including enhanced parental leave and fertility support
• Financial benefits including 401K with employer match, short-term disability, life insurance, and flexible spending accounts
• Fully remote working
• Growing business with a global presence and a true focus on work-life balance

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.