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L1 System Administrator

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Salary: 
5 - 7K yearly
Work from: 
United States

Offer summary

Qualifications:

Basic knowledge of Linux and IaaS concepts, Experience with cPanel and DNS records, Familiarity with troubleshooting tools, Hands-on experience with Control Panels.

Key responsabilities:

  • Handle and update customer support tickets
  • Troubleshoot Linux-based systems and services
ServerHub logo
ServerHub SME http://www.serverhub.com
11 - 50 Employees
About ServerHub
ServerHub® provides Dedicated Servers, Cloud VPS Hosting and Infrastructure as a Service (IaaS). Our services are designed for users from all walks of life, including beginners, hobbyists and professionals. Mission It is our mission to provide our customers with the best possible experience when utilizing our network to further their business activities, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust. Company Overview Since ServerHub®'s (Formally Infinitie™ Networks) inception into the web hosting market in June 2001 as a wholly owned subsidiary of Eonix Corporation which was founded in June 2000, we have established several principles for doing business with our valued customers. These principles and overall mission can best be described in three areas: Commitment to customer satisfaction Focus on quality of product and service Reliability With our superior network and server technologies, we hope to exceed all expectations of our customers. Description ServerHub® provides top of the line dedicated servers at affordable prices. By only using enterprise grade hardware and our 24/7 support, ServerHub is a great home for anyone's website or data.
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Job description

About ServerHub

ServerHub is a fast-growing, global hosting provider with over a decade of experience and data centers across the U.S. and Germany. We specialize in providing reliable dedicated servers and VPS hosting for businesses of all sizes. We’re a customer-centric company focused on delivering exceptional service and building a stable, scalable platform that our customers can trust.

What We’re Looking For

We’re looking for tech-savvy problem-solvers who are passionate about helping customers and eager to work with a growing company. As a Platform Support Specialist, you’ll manage our ticketing queue, troubleshoot customer issues, and collaborate with our data center and development teams to ensure everything runs smoothly. If you love tackling challenges and delivering top-notch customer support, this role is for you.

What You’ll Do:

  • Handle and update customer support tickets in a timely manner.
  • Troubleshoot Linux-based systems (Ubuntu, CentOS), Apache, Nginx, MySQL, and more.
  • Work with internal teams to improve platform stability and performance.
  • Provide valuable feedback to help shape product decisions.
  • Meet performance goals and KPIs in a fast-paced, global environment.

What You Need:

  • Basic knowledge of Linux and IaaS concepts.
  • Experience with cPanel (DNS records, PTR, MX, A records).
  • Familiarity with troubleshooting tools like Ping, Traceroute, and memory checks.
  • Understanding of IP networking, VPNs, DNS, and firewalls.
  • Hands-on experience with Control Panels (KVM/VPS) for service management.

Nice to Have:

  • Scripting experience (Ruby, Python, Bash, PHP, Go).
  • Knowledge of tools like Docker, Kubernetes, and monitoring platforms (Prometheus, DataDog, etc.).
  • Familiarity with web hosting technologies and backup tools (Puppet, Chef).
About the role:
  • Earn up to 400-600 USD a month
  • Paid Sick leave and Vacation Leave
  • Employee Care Packages
  • Fully Work From Home position
  • Central Time Zone

Why Join Us?
At ServerHub, we’re a tight-knit team that works hard and has fun. We’re growing fast, and as an INC 500 company, we’re dedicated to providing top-notch support while offering a great place for you to grow your career.

Ready to jump in? Apply today and make an impact with ServerHub!

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Spoken language(s):
English
Check out the description to know which languages are mandatory.
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