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Support Executive (Night shift)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Vietnam

Offer summary

Qualifications:

1+ years of customer support experience., Experience in a software product company., Problem-solving and detail-oriented skills., Ability to learn quickly and adapt..

Key responsabilities:

  • Responding to inquiries via live chat and calls.
  • Collaborating with product teams on customer feedback.
Clearer.io (Formerly known as AppHub) logo
Clearer.io (Formerly known as AppHub) Scaleup https://www.clearer.io/
51 - 200 Employees
About Clearer.io (Formerly known as AppHub)
AppHub is a growing family of software solutions for eCommerce merchants. We’re on a mission to help merchants maximize their commercial success and advance the future of commerce together. With a team of 100+ people in 15 different countries, we do this by partnering with the best developers in the ecosystem.
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Job description

About Us: 

Take the Clearer route to smart career growth. At Clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.
With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of Clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.
If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, Clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your impact:
Clearer.io is seeking a Support Executive to join our Support team. As a Support Executive you will have the opportunity to work with cutting-edge technology and collaborate with top-notch professionals to deliver exceptional service to our clients.

What you'll do:
  • Responding to inquiries via live chat and calls.
  • Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
  • Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback.
  • Developing an in-depth understanding of AppHub’s core app functionalities and capabilities to become a knowledge resource.

    • What you’ll bring:
  • At least 1+ years of customer support experience in a software product company.
  • You enjoy solving problems. You love taking on challenges. You don’t get flustered easily. If you don’t know the answer, you’ll keep going until you find it. 
  • You like helping people. You get a kick out of getting people to those aha! Moments - (and there's a lot of those).
  • You pay attention to the details. You stay focused and nothing is overlooked.
  • You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with it.
  • You are motivated and driven. You’re going to take ownership of your time with and truly make a difference. 
    • Preferred Qualifications:
  • IELTS > 6.

    • Why choose Clearer.io?
  • Customer-First: Everything we do is for our customers, with real people ready to listen, understand, and help them succeed.
  • Growth-Focused: We’re not just selling apps—we’re delivering results. We make eCommerce growth easy and intuitive.
  • Clear and Simple: Our solutions work seamlessly, so you’ll enjoy an environment that’s direct, down-to-earth, and driven by genuine connections.
  • Supportive Team: You’ll join a diverse team that values collaboration, empowerment, and a shared vision for success.
    • Clear Benefits:
  • 100% Remote Culture: Work from anywhere that brings you happiness.
  • Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
  • Wellness Allowance: Support for classes promoting physical and mental health.
  • Time Off: 20 days/year, in addition to Vietnam holidays.
  • MacBook Provided.
  • Collaborative Events: Offline meet-ups, monthly gatherings, year-end party, and company trips.
  • Continuous Learning: Technical and general workshops and online resources.
  • Health and Wellness Benefits: Generali Health Care Insurance, annual check-up.
  • International Exposure: Enhance expertise and English communication skills.

    • Working hours:
  • 10:00 PM – 6:00 AM (GMT+7), Monday to Friday with one Saturday per month.

    • Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
    Are you interested?

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