Case Manager

COMPANY OVERVIEW:

At Holon Health, we are dedicated to revolutionizing the way healthcare services are delivered. With a strong focus on community health, we strive to provide support and solutions that address the whole health needs of people with Substance Use Disorder (SUD). We help these individuals navigate chronic medical conditions, SUD, and Behavioral Health needs with a focus on prevention, integrative treatment, and recovery. 

Holon Health’s initiatives develop, support, and maintain relationships with provider partners and community-based organizations to promote programs advocating long-term health and wellness for this complicated population. By acting as the first point of contact for the justice systems and programs with whom we partner, Holon Health provides timely and efficient brief interventions to better prepare clients to receive community-based services and engage in proactive, prosocial behaviors. 

POSITION SUMMARY:

Holon Health is seeking a compassionate and highly organized Case Manager to jour our collaborative care team. The Case Manager will play a crucial role in proactively monitoring client progress, ensuring adherence to treatment plans, and providing ongoing support to facilitate positive treatment outcomes. This position offers a unique opportunity to make a significant impact on the lives of individuals in recovery and contribute to a patient-centered, integrated care model.

SCHEDULE & LOCATION

This is a full remote role, but the individual must be physically located in the United States. Hours will typically be 40 per week with some flexibility around when those hours occur.

WHAT MAKES AN IDEAL CANDIDATE:

The ideal candidate at Holon Health is a dynamic individual who possesses meticulous attention to detail and excels as a team player. They possess effective communication skills, along with grit, tenacity, and resilience to navigate challenges. Demonstrating compassion and empathy, they approach interactions with sincerity and understanding. Additionally, their ability to inject a touch of playfulness adds a unique and positive element to the workplace. They exhibit relentless curiosity to understand the why, never relying on the shortcut of assumptions. Guided by a strong moral compass, they consistently strive to bring the wow factor to every aspect of their work. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Actively review client activity within the program, including: drug test results, system logins and lesson completion rates, and appointment attendance and adherence.
• Monitor client progress against their individualized treatment plan.
• Identify any deviations from the plan and collaborate with the clinical team to develop appropriate interventions.
• Identify potential barriers to client engagement and proactively address them with the client.
• Verify client insurance coverage and eligibility for treatment services.
• Coordinate client appointments with providers, including scheduling and rescheduling as needed.
• Provide support to the clinical team when follow-up with clients is needed.
• Assist clients with identifying and accessing necessary community resources and referrals (e.g., housing, transportation, employment).
• Coordinate referrals with external agencies and providers.
• Assist clients with troubleshooting technical issues related to our proprietary technology platform.
• Provide guidance on navigating the platform and accessing program resources.
• Respond promptly to client inquiries and concerns.
• Provide ongoing support and encouragement to clients throughout their treatment journey.

 QUALIFICATIONS:

• Outstanding communication and interpersonal skills to effectively engage with individuals from diverse backgrounds in a judgment-free and culturally sensitive manner.
• Exceptional organizational and time management skills. 
• Ability to conduct concise yet supportive phone conversations. 
• An understanding of the community served, the justice system, and community connectedness.
• A strong understanding of the healthcare system including medical insurance. 
• Ability and willingness to provide emotional support, encouragement, and motivation to clients.
• Written and oral fluency in English and Spanish is preferred.
• Strong computer skills; prior experience utilizing an EHR/EMR strongly preferred.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Ability to work independently and be self-directed and flexible.
• Ability to perform functions with minimal supervision.

EDUCATION & EXPERIENCE:

• High school graduate or equivalent required; associate degree preferred.
• 1-3 years of experience working in a behavioral health setting preferred.