Property Claims Appraiser, Major Loss (Kitchener/Waterloo & London)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for an Property Claims Appraiser, Major Loss, to join our growing team!

Territory: London/Kitchener & Waterloo region

This is a remote position but will report to the London Ontario office.

You will be responsible for inspecting large loss sites to produce restoration, repair or replacement cost estimates for buildings with major damage. You will occasionally be responsible for auditing estimates and work performed by the contractors/restorers who are members of an Intact network of partners to ensure compliance with standards and policies, as well as handle complaints regarding the quality of the work, the costs, and the restoration methods.

In this role, you will use your analytical skills to manage the appraisal process for large commercial and personal property losses. You will work directly with customers and vendors to conduct inspections, identify the scope of damages, and create cost estimates for buildings requiring major repairs.

You’re analytical, solution-oriented, adaptable, and empathetic with a desire to help customers. Having financial and vendor management experience is ideal.

What you’ll do here:

• Determine and complete the scope of large losses, and prepare detailed repair estimates of damaged buildings.
• Travel on short notice to the customers’ location.
• Deliver excellent and empathetic customer service. 
• Provide technical support to internal and external claims adjusters on the outcome of the estimate.
• Negotiate with vendors to obtain restoration cost agreements.
• Collaborate with vendors to ensure timelines and budgets are met.
• Work with the regular loss team for indefinite periods to support customer claims, when required.
• Share knowledge and offer technical training to improve control methods and processes.

What you bring to the table:

• Five to eight years of experience in post-claim appraisal with at least two to three years in large losses.
• Diploma in building appraisal and/or a relevant combination of education and experience.
• Have a valid driver's license and a good driving record.
• Technical and practical knowledge of restoration of damaged buildings.
• High-level knowledge of the Xactimate estimating software.
• Effective planning and organizational skills.
• Strong interpersonal skills and an inclination to find solutions. 
• Intent to deliver positive customer experiences.
• Construction experience is preferred.
• Bilingualism in French and English would be an asset for this role.

This role is eligible for employee referral bonus. #myReferrals3000

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What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.