Every business's relationship with data will radically change once every decision-maker has all their data at their fingertips.
Fluent enables business leaders to get the answers they need from data by asking in plain English, freeing up data teams to focus on more important tasks.
We help our customers answer questions like:
“Which artists achieved more than 100 million streams over the last year?”
“How many donations did our charity receive last month?”
“Which of our customers are about to churn?”
We recently raised a $7.5M investment round and work with brands like Bain & Co., NBC Universal, and many other blue-chip companies.
You will report directly to our CEO to establish and scale the Customer Success function, leading efforts to onboard new clients and transform them into long-term strategic partners.
Collaborating with a team of skilled data analysts and engineers, you will own the end-to-end customer journey, ensuring seamless onboarding, showcasing Fluent’s value, and driving adoption at every stage. With unprecedented customer growth, this role is pivotal to our success and future expansion.
You will:
Lead client onboarding: Manage the pilot process to showcase Fluent’s value, ensuring successful platform configuration and setup while coordinating multiple stakeholders and moving parts with precision.
Champion adoption: Execute rollouts, workshops, and enablement plans to embed Fluent within customer workflows, staying organised to deliver on tight timelines and shifting priorities.
Own customer success: Develop strategies to drive retention, expand usage, and uncover upsell opportunities, working closely with commercial teams and aligning cross-functional efforts.
Advocate for customers: Collaborate with Product and Engineering to bring the customer’s voice into our roadmap, ensuring the platform evolves to meet user needs while managing competing priorities effectively.
And plenty more as we continue to learn from our customers.
Even if you think you don’t fulfil some of the requirements here, if you are excited about this role, please apply.
Are commercially minded and love speaking to customers: You thrive on building strong relationships, identifying upsell opportunities, and delivering value that turns customers into long-term partners.
Excel at organisation: You’re highly organised, capable of managing multiple moving parts, competing priorities, and coordinating across teams without missing a beat.
Have experience with data and technical teams: You understand the challenges of working with data, are comfortable stepping into a customer’s perspective, and have experience collaborating with or managing technical team members. Depending on your level of experience, this role may include people management responsibilities.
Embrace the unknown: You’re at ease working in uncharted territory and enjoy finding creative solutions to problems you’ve never encountered before.
Understand the dynamics of a growing company: You know what it takes to thrive in a fast-paced, resourceful environment where your work directly impacts growth and success.
Familiarity with SQL and data workflows (preferred): While not essential, experience with SQL and working with data teams is a plus. It helps you navigate technical conversations and better support customers in solving data-related challenges.
At Fluent, we believe success is driven by action, innovation, and collaboration. Our approach combines speed, first-principles thinking, and a relentless focus on outcomes. Here’s what makes our team a unique and rewarding place to work:
Keep moving faster: We set ambitious targets and are always looking for ways to deliver results more efficiently. By acting decisively and communicating clearly, we maintain momentum and continually raise the bar.
Think from first principles: We question assumptions and reimagine solutions from scratch. This approach allows us to solve challenges others can’t, driving breakthrough results.
Strive for excellence: We take pride in our work, holding ourselves and each other to the highest standards. Feedback fuels our growth, and we never shy away from pushing beyond what’s expected.
Own the outcome: Each of us takes responsibility for driving results, leaning on our teammates when needed but always owning the final delivery. We embrace challenges and thrive in ambiguity, using it as an opportunity to create value.
Collaboration across functions: We prioritise collaboration across the entire team, not just within functions. By focusing on what matters most, we work together to deliver results that move the needle for the business.
People who appreciate this working style will have the highest chance of success at Fluent. Please see our careers page for more about life at Fluent.
Competitive compensation: A competitive salary, plus a pension to support your financial future.
Ownership opportunities: A generous stock option package, giving you a stake in Fluent’s success.
Delicious perks: Weekly company-provided lunches and evening meals if you’re working late (after 19:30).
A dynamic workspace: A fun, collaborative office environment that energises and inspires.
Challenging work: The chance to tackle an unsolved, high-impact software problem alongside some of the most talented people you’ll ever work with.
Professional growth: A development budget for courses, conferences, or certifications to help you grow in your career.
Team connection: Regular team events, off-sites, and celebrations to foster a strong and connected culture.
Application: Submit your CV through the form and a brief explanation of why you’re excited about this role. We’ll review applications promptly and get back to you within a week.
Introductory call: A 30-minute video call with one of our team members to learn more about your experience, introduce you to Fluent’s culture, and answer any initial questions.
Take-home tasks: Exercises to get to know more about you and your Customer Success experience. These should take no more than three hours. We’ll provide feedback within a few days of submission.
Cultural values assessment: A short exercise designed to explore what matters most to you in a workplace and why.
Customer task: A customer success plan designed to test your analytical and communication skills. This task reflects the real-world challenges you’ll tackle at Fluent.
On-site interview: If your task is successful, you’ll visit our office in Holborn for a 90-minute session (timing flexible to accommodate your current role), where you will:
Present your customer task and explain your thought process.
Meet key team members to discuss how you’d contribute to Fluent’s success.
Have a final conversation with Rob, our CEO, to explore alignment with Fluent’s mission and values.
Offer: If everything aligns, we’ll extend a formal offer and look forward to welcoming you to the team!
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