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Customer Service Coordinator for a Plumbing Company in the US (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
California (USA), United States

Offer summary

Qualifications:

Proficient in House Call Pro software, Experience in customer service roles, Strong organizational skills, Ability to communicate effectively.

Key responsabilities:

  • Handle incoming customer calls and emails
  • Schedule service appointments and manage records
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Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
About Virtual Coworker
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Job description

• Handle incoming customer calls and emails professionally, addressing inquiries about services and pricing
• Schedule service appointments and coordinate estimates using House Call Pro software
• Manage existing customer relationships and maintain detailed customer records
• Process new service requests and assign them to appropriate team members
• Follow up with customers regarding satisfaction and future service needs
• Coordinate with field technicians to optimize daily schedules and routes
• Send professional email communications including quotes, invoices, and follow-ups
• Maintain organized digital records of all customer interactions and service history


Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

House CallCustomer Relationship Management

Other Skills

  • Customer Service
  • Scheduling
  • Time Management
  • Communication
  • Problem Solving
Are you interested?

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