ServiceNow Solution Architect

The Whole Group was purposely built to make deploying and getting value from modern SaaS products easier. Our history is rooted in building elegant and rich user, customer, and partner experiences, and building product extensions that drive and improve complex, data-dependent workflows including Sales, Service, Supply Chain & Finance. Our approach is simple – hire the best people and partner tightly with the best Platform and Product teams to design the fastest and most assured models to deliver measurable change, value, and business transformation to forward-thinking brands and organizations. 

Our Cosmos deployment framework, optimized for ServiceNow, is highly composable to assure fast deployment, rapid time to value, low technical debt, and a clear path to leveraging future Product features. The result is great user journeys, with data-driven insights and actions to get users quickly adopting and seeing real value from the Now Platform.

Our mission is to build a diverse and skilled workforce with ServiceNow, developing business domain expertise ready to shape how we work in the future. Our partnership with University and State leaders fuels this purpose-driven RiseUp collaboration.  We are a people-first organization striving to simply be a company that people want to be part of. 

The Whole Group knows that a diverse team is a more effective team.  The description of this role includes a lot of industry jargon and several different attributes we’re looking for; you may not have them all or understand every piece of the terminology, that’s Ok, apply anyhow!

Responsibilities

The ServiceNow Solution Architect will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Solution Architect is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets.

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead the architecture and design of complex solutions built on / extended from ServiceNow out-of-the-box (OOB) capabilities
• Lead the creation of written and contractual deliverables, ensuring appropriate clarity and quality
• Lead client demos, build previews, and working sessions
• Lead integration design sessions with relevant stakeholders (ServiceNow platform team, third-party administrators, end-users)
• Lead client workshops as process and technical expert
• Escalation point for project team for any technical issues
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
• Participate in pre-sales cycle as technical expert

Experience

• 5+ years large program experience leading architecture and design.
• 5+ years of experience implementing ServiceNow solutions and workflows.
• 3+ years’ experience with web technologies including API’s / CSS / XML / HTML / Web Services.
• Working knowledge of JavaScript design and development.
• 3+ year experience in REST Web Services development and integration.
• Experience with Agile, Scrum and SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment.
• Knowledgeable on ServiceNow Best Practices and Procedures.
• Ability to communicate technical information in business terms.
• Demonstrated ability to own and resolve complex technical issues.
• Ability to independently plan deliverables and coordinate with team-members.
• Excellent trouble-shooting skills and the ability to logically think through problem situations.
• Must possess excellent verbal and written communication skills to create and present documentation or proposals for projects/tasks.
• Prior experience mentoring and providing technical leadership.
• 5+ years’ experience as a ServiceNow Architect, Administrator, Developer, or Implementation Specialist.
• Certified ServiceNow Implementation Specialist (CIS) in at least one module (preferably CSM) Certified ServiceNow Administrator (CSA) 
• Certified ServiceNow CSM Professional Plus Suite, a plus