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Technical Account Manager

Remote:

Full Remote

Salary:

125 - 150K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree in Computer Science or related field., 3-5 years of experience in client-facing role., Strong technical background with project management skills., Experience in B2B SaaS startup environment..

Key responsabilities:

Leading business process discovery workshops.
Developing expertise in AI solutions.
Planning and managing application build and deployment.
Communicating complex concepts to various audiences.

interface.ai Scaleup https://www.interface.ai

51 - 200 Employees

See more interface.ai offers

Job description

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

What You Will Do

Leading business process discovery workshops
Developing and leveraging expertise in AI solutions
Planning, managing, and performing application build, test, and deploy activities
Identifying and monitoring interdependencies between various program or project workstreams
Creating project deliverables and standards
Planning and establishing after go-live activities
Effectively communicating complex client and solution concepts to audiences of varying levels

What You Will Bring

Bachelor’s degree in Computer Science, Information Technology, or a related field.
3-5 years of experience in a client-facing implementation consultant role, preferably in a software or AI technology environment.
Strong technical background with the ability to understand and articulate complex technical concepts.
Have worked in a (Series A - Series C) B2B SaaS startup environment.
Proven expertise in steering technical projects, ensuring seamless execution from inception to completion.
Adept at strategically gathering and distilling requirements, coupled with a mastery of User Acceptance Testing (UAT) processes to guarantee optimal project outcomes.
Skillful in crafting meticulous testing workflows and scenarios, contributing to the delivery of high-quality and flawlessly functioning solutions.
Demonstrated track record of delivering exceptional customer success, showcasing a commitment to understanding and exceeding client expectations.
Proven project management skills with experience leading end-to-end implementations.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
Experience working with AI, including chatbots preferred
SAAS and/or Fintech industry experience preferred

Compensation

Compensation is expected to be between $125,000 - $150,000. Exact compensation may vary based on skills and location.

What We Offer

💻 Remote First Policy
🏥 Medical/Dental/Vision Insurance
🏝 PTO & Holidays
✨ Life Insurance

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.