Software Support Coordinator

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

• Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction and/or resolution of systems-related issues.  
• Respond to queries either through internal helpdesk system, by email, over the phone or in person as needed. 
• Collaborates with Accounting, Operations and Training departments to ensure the successful support of software systems.  
• Respond to email messages for customers seeking help. 
• Provides customer service by walking customer through problem-solving process and follow up with customers to ensure issue has been resolved. 
• Gain feedback from customers about software systems 
• Assists software training team with training manuals, examples, or job aids as needed. 
• Assists on take-over and transition teams for newly-acquired properties by setting up new users for systems access. 
• Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.   Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some, or all, of the daily responsibilities of this position.          

Knowledge, Skills, Abilities:

• Demonstrated ability to read, write, and communicate effectively to prepare and explain solutions to internal and external team members.
• Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes.
• Demonstrated proficiency in property management software (preferably Yardi, Entrata or Real Page), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
• Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management.
• Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas.
• Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.
• College degree in information systems, education/training, or related field, and/or equivalent experience within the industry

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Additional Compensation:

• Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.