Title: Director – Housing and Case Management
Location: Redmond, WA
Work schedule: Full time-exempt, 40 hours per week, Hybrid: remote work from home and in-person/onsite. Schedule typically M-F, 8am – 5pm with on call hours. Some evenings and weekends required.
Who we are: Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.
Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!
The career opportunity:
The Director of Housing & Case Management is an experienced non-profit leader with expertise in creating, delivering, and comprehensive trauma-informed case management and property management services in housing for families experiencing poverty, homelessness, and housing insecurity. They have a solid understanding of landlord-tenant laws, property management, and leasing various units, including Project Base, Tax Credit, PSH, and affordable units. This professional is systems-oriented and has experience in program design, successful implementation of new initiatives, and a focus on best practices and continuous improvement. They are dedicated to quality, collaboration, integration, equity, inclusivity, and building creative partnerships internally and externally.
What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit.
- Bachelor’s degree or master’s degree related to non-profit leadership (public health, social work, human services administration, business or related field); or equivalent preferred.
- Minimum of five years leadership experience including supervising employees, managing programs, operational and strategic planning, bringing a deep understanding of a non-profit environment, particularly related to poverty issues.
- Ten years of for-profit and non-profit leadership experience including supervising employees, managing programs, operational and strategic planning preferred.
- Demonstrated ability to lead new initiatives and process improvements from design through implementation and evaluation.
- Computer/technology proficiency: ability to use MS Office 365, MS Outlook, and online systems including timekeeping, and program specific systems, etc.
- Able to push, pull, lift, and/or carry up to 30 pounds.
- Able and willing to travel to multiple sites throughout King County.
- This position is a Service Critical Employee with specific attendance requirements. Because of the critical nature of this role to Hopelink operations, it is important that you can:
- Report to the worksite during your scheduled hours, regardless of weather conditions or other emergencies.
- Manage your own transportation needs in adverse weather, including possible limitations to public transportation options.
- Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.
- Knowledgeable about federal, state, and local laws, standards and requirements related to programs and services, including Landlord Tenant Law preferred.
Examples of what you will be doing:
Leadership
- Responsible for all operations of Hopelink’s Housing and Case Management Programs. This position has primary responsibility for the operations and property management of Hopelink Place, Avondale Park, Kenmore Place, Duvall Place, and all the new acquired Attain Properties: Kensington Court, Salisbury Court, Petter Court 1 &2, and 4-Plex; as well as Case Management services at various locations throughout our service area.
- Work collaboratively with department leadership team, staff, volunteers and community partners to provide innovative and trauma-informed interventions to help families stabilize from the crisis of poverty and homelessness and become equipped to exit poverty.
- Serve as a member of the Hopelink Senior Leadership team. Integrate Housing and Case Management operations across all agency programs and initiatives.
- Supervise, train, mentor and evaluate the Case Management Senior Manager and Program Manager
- Ensure the highest quality facilities and safety, in collaboration with the Hopelink Facilities Department.
- Maintain up-to-date knowledge of fair housing and landlord-tenant laws and ensures that Hopelink policies and procedures align with these laws at all times.
- Design, implement and refine systems to ensure that Hopelink is providing a positive, trauma-informed client experience for program participants.
- Responsible for meeting and exceeding all contractual obligations in operations and reporting.
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $115,000-$120,000 annually DOE
- Up to 10 paid vacation and sick days annually and 10 paid holidays,
- Plus, up to 7 paid float days available to use immediately: dependent on hire date and hours/week
- Medical, Dental, and Vision benefits after 1 month waiting period
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
Hopelink Mission and Values:
Hopelink’s mission is to promote self-sufficiency for all members of our community to help people make a lasting change.
Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
