Hotel Operations Intern

About the Hotel Operations Team:

The Hotel Operations team is an integral part of the broader Trip Development Department, which oversees all aspects of trip design and logistics planning at Backroads. This team is comprised of contract administrators and data specialists who collaborate to establish and maintain strong relationships with our 800+ luxury hotel partners worldwide. Their primary responsibility is to negotiate and finalize agreements with these exceptional hotel and ship partners, ensuring accommodations for our trip itineraries in the years ahead. With a focus on fostering timely, mutually beneficial partnerships, the Hotel Operations team plays a crucial role in delivering unforgettable experiences for our guests while supporting the success of our hotel partners.

About the Role:

The Hotel Operations Interns will play a key role in supporting the Hotel Operations Team with their contracting workflow. The main responsibilities of this role include revising and editing contract documents to ensure accuracy and consistency, while also conducting data validation audits to maintain data integrity in internal systems. In addition, you will perform online market research to assist with a comprehensive global hotel rate audit and support additional projects to streamline processes within the department. This role requires someone who is organized and detail-oriented, with a mind for data, Excel, and learning new systems. This role plays an important part in supporting our contract administrators and data specialists during peak season to ensure efficiency and accuracy across all documentation, systems, and workflows.

What You'll be Doing:

• You’ll play a key role in our contracting workflow by reviewing and editing contract documents for accuracy, consistency, and quality.
• You’ll work to ensure data integrity and accuracy and by conducting data validation audits in our internal systems, and by reviewing available online data.
• You’ll conduct online market research to assist with a comprehensive global hotel rate audit.
• You’ll also have the opportunity to work on additional projects to support contracting workflows with our 800+ hotel partners.

What You’ll Need to be Successful:

• Currently enrolled at an accredited university or college.
• Strong attention to detail, organization, and time management skills.
• Proactive mindset with the ability to anticipate needs and take initiative.
• Affinity for learning new systems and strong data orientation.
• Eagerness to learn, with a drive to explore new ideas and build credibility.
• Excellent written and verbal communication skills. 
• Ability to work independently and as part of a team. 
• Proficient in Microsoft Office Suite, with a strong emphasis on Excel.
• Passion for travel and the Backroads' mission.   

Work Environment: 

• On-site, Berkeley, CA
• Summer internship from early May - mid August

Interview Process: 

• Recruiter Screen (30-minutes)
• Hiring Manager Video Interview (30-minutes)
• Department or Team Lead Video Interview (15-20 minutes)

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive: 

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Ranges: