Clinical AI Solutions Specialist

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 175,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.  

This role is at the intersection of behavioral healthcare, artificial intelligence (AI), and product innovation. As a Clinical AI Solutions Specialist on CentralReach’s AI Innovation team, you will play a pivotal role in shaping the future of autonomous systems and drive transformative change for ABA therapy providers. 

Key Accountabilities: 

• Design, develop, and optimize AI prompts and workflows for clinical ABA applications, ensuring alignment with best practices and therapeutic goals. 
• Create and maintain prompt libraries and documentation for clinical use cases. 
• Test and iterate on AI-assisted workflows to improve clinical outcomes and user experience. 
• Deliver implementation support for clinical ai products.
• Support monitoring and workflow performance of AI tool outputs to ensure adherence to industry clinical and ethical standards. 
• Execute established quality assurance protocols and evaluation procedures, providing actionable insights for continuous improvement. 
• Conduct systematic reviews of AI-generated content for accuracy, clinical appropriateness, and alignment with compliance standards (e.g., HIPAA). 
• Track and analyze key performance indicators (KPI’s) by developing analytical tools and dashboards. 
• Collaborate with stakeholders to refine AI tools and workflows based on monitoring insights. 
• Monitor and document AI system performance, preparing regular quality reports for stakeholders. 
• Help maintain and update quality assurance workflows, procedures, and technical resources. 
• Stay current with advancements in AI technology, prompt engineering, monitoring tools, and BACB ethical standards. 
• Collaborate with CentralReach customers and the Implementation team to onboard, use and optimize AI-enabled clinical solutions. 
• Establish best practice documentation for implementation and use of ai-enabled tools. 
• Contribute to the continuous improvement of AI systems through systematic evaluation and feedback. 

Desired Skills and Experience:

• Board Certified Behavior Analyst (BCBA) in good standing, OR Bachelor's degree in ABA, Psychology, Computer Science, Data Science/Analytics, or a related field.
• 3+ years of demonstrated experience in technical analysis roles within healthcare/behavioral health settings (preferred).
• Demonstrated experience with prompt engineering and AI workflow design (preferred).
• Familiarity with Large Language Models (LLMs) and their applications in clinical settings.
• Familiarity with HIPAA compliance and healthcare standards (preferred).
• Demonstrated proficiency with data analysis and visualization tools.
• Demonstrated experience in systematic data review, identifying trends, and making data-driven recommendations.
• Demonstrated experience in quality assurance, data monitoring, or evaluation processes within healthcare or behavioral health settings (preferred).

Ideal Candidate Traits:

• Strong technical aptitude with the ability to learn new AI tools and monitoring systems quickly.
• Creative problem-solving abilities to develop innovative AI-assisted clinical solutions.
• Strong empathy for clients and stakeholders, ensuring AI tools meet user needs.
• Ability to collaborate effectively with clinical, technical, and product teams.
• Highly organized with strong attention to detail and the ability to prioritize tasks effectively.
• Positive and professional demeanor with a focus on problem-solving and innovation.
• Proven ability to work in a remote environment and maintain accountability.
• Exceptional written and verbal communication skills to convey technical concepts clearly.
• Capacity to adapt in an ever-changing field and support the growth of AI-related tools and systems.

Work Environment:

• Remote or hybrid.
• Collaborative, innovation-focused culture.
• Emphasis on continuous learning and professional growth.
• 20% travel for key meetings and events.

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform. 

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. 

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities.

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