AVP Patient Access/Patient Financial Engagement

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MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s Degree in accounting, health administration, or related field
EXPERIENCE:
1. 7 years of management experience in healthcare revenue cycle
 

PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor’s Degree in Nursing or related clinical degree
2. Master’s Degree or Professional Certification
EXPERIENCE:
1. Experience performing assessments and clinical integration projects in healthcare revenue cycles
2. Record of success managing complex projects with multiple, diverse stakeholders.
3. Prior experience with Epic
4. Experience working in an organization of size and complexity comparable to WVU Medicine.
 

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all
responsibilities and duties. Other duties may be assigned.

1. Senior position over patient financial engagement processes for all WVU Medicine providers. Creates exceptional
customer experiences by ensuring that patient care and experience is the focus for assigned functions. This includes
understanding changing customer expectations and seeking innovative ways to create excellent service.
2. Directly oversees Enterprise Director of Patient Access for Registration, Enterprise Director of Patient Access for
Clearance, and Enterprise Director of Customer Service.
3. Provides strategic leadership to patient financial engagement department through innovative ideas, reasoned risk taking,
and thoughtful and thorough implementation strategies.
4. Understands the business of Healthcare by keeping updated and understanding applicable federal/state laws and
regulatory agency standards. In addition, keeps updated and understands current trends in Healthcare and Healthcare
Revenue Cycle and incorporates these trends, as appropriate, into assigned functions.
5. Makes timely decisions and maintains a broad perspective in proactively identifying problems, opportunities and solutions.
6. Effectively manages resources by using innovation, actively participating in setting the Revenue Cycle division budget,
and creating workloads that are appropriate for the resources available.
7. Continuously improves work processes leading system wide process improvement initiatives, seeking opportunities for
improvement where others cannot and effectively separating tasks into efficient work flows.
8. Engages with clinical areas as needed to properly incorporate patient financial engagement activities into the patient
throughput cycle.
9. Analyzes and improves department performance in areas of patient calls, estimate accuracy, pre-registration, and
satisfaction.
10. Accountable for revenue cycle patient access and SBO performance to Revenue Cycle VP, Hospital CFOs, physician and
ambulatory leadership, system and entity boards of directors and other internal clients.
11. Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas and
problem- solving with co-workers as observed by VP.
12. Participates in performance improvement through attendance and participation in staff meetings, committees, task forces,
cross functional groups, projects and discussion with hospital staff as observed by supervisor.
13. Monitors data against regional and national benchmarks as well as industry leading key performance indicators.

14. Produces monthly revenue cycle dashboards and other performance metrics to quantify and define opportunities and
issues.
15. Sets strategy and provides superior knowledge of business processes and enabling technologies, specifically in patient
digital engagement and access functions. Is responsible for leading the development, implementation, and enforcement
of revenue cycle policies and practices for the WVU Medicine enterprise.
 

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

1. Ability to sit for extended periods of time.
2. Ability to lift, push or pull 10–15 pounds.
3. Visual acuity must be within normal range.
 

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

1. Office type environment.
2. Possible travel to other enterprise business sites.
 

SKILLS AND ABILITIES:
1. Organizational and professional skills; ability to lead large teams.
2. Oral and written communication; ability to effectively represent the department across all levels of the organization
including executive leadership.
3. Ability to establish new partnerships and influence the work of others.
4. Knowledge of local, State and Federal regulations pertaining to billing and collections.
5. Ability to independently manage large-scale, multi-functional projects.
6. Advanced Knowledge of office software applications and Epic modules.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center: