Account Manager Team Lead

Position Summary: The Account Manager Team Lead is responsible for overseeing a team of Account Managers, ensuring the delivery of exceptional customer service, driving client satisfaction, and achieving revenue growth targets. This role combines strategic leadership with hands-on account management, focusing on mentoring the team, optimizing processes, and building strong client relationships.

Leadership and Team Management:

• Supervise, mentor, and coach a team of Account Managers, fostering a culture of collaboration and high performance.
• Set clear performance expectations and goals, and conduct regular performance reviews.

• Lead training sessions and provide ongoing professional development opportunities for the team
  
  Client Relationship Management:

• Oversee and ensure the successful management of key accounts by the team, maintaining high levels of client satisfaction and retention.
• Act as the escalation point for critical client issues, ensuring swift resolution and alignment with client needs.
• Develop and maintain strategic relationships with high-value clients.
  
  Strategic Planning and Execution:

• Collaborate with senior management to set team objectives aligned with company goals.

• Identify growth opportunities within existing accounts and work with Account Managers to develop strategies for upselling and cross-selling.
• Monitor market trends and client feedback to adjust strategies and stay competitive.
  
  Operational Excellence:

• Implement and refine workflows, tools, and processes to increase efficiency and effectiveness.
• Analyze team performance metrics, generate reports, and present findings to stakeholders.
• Manage workload distribution and ensure timely delivery of commitments.
  
  Collaboration and Communication:

• Coordinate with other departments (e.g., sales, marketing, customer support) to ensure alignment and support for client success.
• Act as a liaison between the account management team and company leadership to convey team achievements and challenges.
  
  

Qualifications and Skills:

Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).

Experience:

• • Proven experience in account management, with a history of managing high-profile clients.
  • Demonstrated success in leading and developing teamsSkills:
    • Exceptional leadership and coaching abilities.
    • Strong communication, negotiation, and problem-solving skills.
    • Ability to manage multiple priorities and thrive in a fast-paced environment.
    • Proficient in CRM software and other account management tools.
      Personal Attributes:
      • Results-driven with a proactive attitude.
      • Strategic thinker with strong organizational skills.
      • Empathetic and customer-focused.

Key Performance Indicators (KPIs):

• Client retention and satisfaction rates.
• Team performance metrics (e.g., revenue growth, account expansion).
• Resolution time for escalated issues.
• Adherence to timelines and project deliverables.
  
  

This role is ideal for a results-oriented professional who thrives in a leadership position and is passionate about client success. If you have a track record of driving team performance and building lasting client relationships, we encourage you to apply.

BenefitHub is proud to offer highly competitive salaries along with a very generous perks & benefits package for full-time Team Members:

• Medical, Vision, and Dental (Employer paid 75% of monthly contributions)
  
• Domestic Partner Coverage for all insurance plans
• 100% employer-paid Life Insurance
• 401(K) retirement plan options (including employer contribution)
• Generous Paid Time Off (PTO)
  
• Generous Volunteer Paid Time Off (VTO) Program
• Generous Paid Paternity and Maternity Leave Policies
• 11 Holidays (Including office closed day after Thanksgiving)
• Flexible work schedules
  
• Flexible Spending Account program
• Voluntary Benefit Programs (STD, LTD, Life Insurance, Accident)

Please click here for the Voluntary Self-Identification of Disability Form which can be emailed to humanresources@benefithub.com

If you believe this position is a good fit for you, please apply