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#776 - Technical Support (L1 & L2)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

B2 English level or higher, 3+ years in Technical Support, Understanding of computer systems and mobile devices, Familiarity with Windows and Mac OS.

Key responsabilities:

  • Provide technical support for clients
  • Troubleshoot internet connectivity issues
Venon Solutions logo
Venon Solutions SME https://venon.solutions.co/
51 - 200 Employees
About Venon Solutions
We provide nearshoring of fully dedicated IT professionals from Latin America and build remarkable process-driven + user-centered software to help companies to scale their teams quickly with the highest customer satisfaction standards We have 14+ years developing software and nearshoring for global companies such as Volkswagen, FIAT, IVECO, government agencies and other companies from around the globe.
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Job description

Job opportunity only available for Latin America residents.

Technical Skills:

  • B2 English Level or Higher for fluent communication with the client.
  • +3 years of experience as a Technical Support in IT for Level 1 or 2.
  • Understanding of computer systems, mobile devices, and other tech products.
  • Experience with system administration tools and practices.
  • Familiarity with Windows and Mac OS environments.
  • Knowledge of common software applications (e.g., Microsoft Office Suite).
  • Basic troubleshooting skills for internet connectivity issues.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V).

What do we offer?

  • Competitive salary in USD.
  • 100% Remote work.
  • Type of contract: Independent Contractor with Venon Solutions LLC.
  • Contract duration: Long-term.
  • Benefits: 2 weeks of PTO (paid time off).
  • Holidays: from the North American calendar.
  • Working hours: Full-time EST, fully committed.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

System AdministrationTechnical SupportMac OSComputer SystemsVMware VirtualizationHyper-VVirtualization

Other Skills

  • Microsoft Windows
  • Microsoft Office
  • Mobile Devices
  • Troubleshooting (Problem Solving)
  • Communication
Are you interested?

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