Offer summary

Qualifications:

5+ years’ experience in data collection industry, Industry knowledge of Market Research and Pharmaceutical/health care, Bachelor's or equivalent degree preferred, Proficient in Excel.

Key responsabilities:

Manage healthcare market research projects

Maintain client relationships and resolve inquiries

Job description

General Overview:

Senior Project Manager, Client Services, is responsible for managing all aspects of healthcare related market research projects accurately and on time through effective communication with internal/external clients. The position demands close contact with the client, making sure the client is fully aware of project status, and that any changes are addressed in a timely and satisfactory manner.

Principal Duties and Responsibilities:

Maintain and strengthen client relationships through exceptional service and consultation
Ability to determine sample strategies and collaborate with sample sources (both domestic and global) to recruit the highest quality respondents within field timeline
Interact with and manage vendor relationships
Respond to time sensitive client inquiries and resolve problems
Develop an understanding of client’s business issues and the industries in which they operate
Act as client liaison for questionnaire programming, translations and tabulations as needed.
Execute projects to ensure client satisfaction while maintaining project budget.
Assigned the more complex projects by the Team Lead and/or SVP, Client Services
Other duties as assigned

Qualifications:

Educational / Technical

5+ years’ experience in the data collection industry
Industry knowledge of Market Research and Pharmaceutical/health care industry
Bachelors or equivalent degree preferred
Proficient in Excel

Skills and Personal Attributes:

Excellent organizational skills with the ability to manage multiple projects simultaneously
Understanding of quantitative and qualitative research process
Ability to problem solve and provide clients with suggestions/solutions
Customer service driven with good communication and interpersonal skills
Excellent attention to detail
Ability to follow standard operating procedures, as well as recommend operational improvements to increase process efficiency
Ability to work in a team environment, as well as the ability to work independently to solve problems and prioritize tasks
Comfort dealing with all levels of external clients

Required profile