Payroll & Tax Operations Specialist

Role: Payroll & Tax Specialist – Advanced MS Excel (VLOOKUP, Pivot) exp.

Location: Tampa, FL (HYBRID - 2 DAYS ONSITE)

Position type: 5+ months with high Possible Extension/Conversion

• Must be analytical with demonstrated experience in critical thinking, problem solving and evaluating business processes and data.
• Must have advanced spreadsheet application knowledge.
• Must have strong customer service experience
  
  
  

Client Global Payroll Services (GPS) team currently has an opportunity for an analyst within our NAM Payroll/Cross-Border Tax team. The candidate must have strong organization skills and an excellent team mentality. The ideal candidate should have experience with one or all of the following: global cross-border administration and/or taxation issues, Service Now, and advanced spreadsheet application knowledge.

The ideal candidate will apply specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures, or practices. Candidates must be highly analytical with demonstrated experience in critical thinking, problem solving and evaluating business processes and data. This position requires a strong understanding of NAM payroll processing including federal and state regulations.

Basic Functions

• Respond to CBET requests that are submitted through the Service Now ticketing system. This includes ongoing monitoring from case creation to case closure and ensuring the information in the case is complete and the appropriate documentation has been provided
• Answer CBET inquiries via a shared mailbox
• Provide verbal and written feedback to questions from vendors, employees, and global partners
• Perform validation checks on employee data and update as necessary
• Analyze data and metrics in Excel using pivot tables, VLOOKUP, and other advanced features
• Manage critical and time-sensitive issues to ensure program compliance
• Performs more complex tasks in support of the team manager and area projects as assigned
• Participate in project work as needed including NYS trailing liabilities related to supplemental compensation project for YE 2024/Year Start 2025 to include:
• Population review/identification
• Coordination, review, and WD records update for split tax allocations related to NYS travelers
• Interpret, analyze, and apply statutory rules, compliance regulations, and corporate policy to ensure pay is accurate.
• Understand and analyze complex payroll calculations and execute solutions that meet statutory regulations.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding client, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  
  

Qualifications/Skills

• 4 Year college degree
• 2-3 years relevant experience
• Excellent written and verbal communication skills
• Experience with Service Now functionality preferred
• Prioritizes work in alignment with organizational and departmental goals. Has the ability to operate with a limited level of direct supervision
• Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment Proficient user of MS Office products (Word, Excel, Outlook, etc.) required
  
  
  

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.