Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.
Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.
Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.
Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
As a Staff Engineer on our Performance team, you will focus on enhancing Ada’s Reasoning Engine, a core product enabling sophisticated AI-driven customer interactions. You will collaborate closely with internal and external stakeholders, including product managers, to execute Ada’s roadmap, ensuring the Reasoning Engine is performant, scalable, and reliable.
Your primary goal will be to architect the Reasoning Engine's ability to deliver best-in-class automated experiences, empowering internal developers and external partners to leverage Ada’s platform efficiently. You will play a critical role in designing, implementing, and optimizing features that support large-scale reasoning tasks, ensuring Ada's platform meets the demands of modern generative AI systems.
The expected salary range for this position is $152,000 to $210,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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