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Account Manager

Remote:

Full Remote

Contract:

Full time

Salary:

70 - 85K yearly

Experience:

Mid-level (2-5 years)

Work from:

Canada

Offer summary

Qualifications:

3+ years in Account Management role, Proven success in revenue impact, Strong relationship management skills, Familiarity with rewards and recognition industry.

Key responsabilities:

Serve as primary contact for key customers
Design strategies to grow expansion revenue
Onboard customers for platform success
Maintain strong customer relationships

Guusto

51 - 200 Employees

See more Guusto offers

Job description

Guusto is on a mission to create amazing company cultures so people can love where they work. We help HR leaders build employee recognition programs so their people feel appreciated, engaged, and inspired.

We are on an exciting trajectory, having seen over 400% growth since 2020 and are now the #1 highest rated recognition and rewards platform on G2 & Capterra with 3000+ 5 star reviews. We power programs for thousands of clients like Canada Life, Levi’s, Staples USA, Maple Leaf Sports & Entertainment, Fairmont Hotels and more.

As an Account Manager at Guusto, you will act as a trusted partner to our clients, gaining a deep understanding of their business needs and challenges. By leveraging your relationship management skills, you will grow revenue by identifying ways to expand their use of Guusto’s software: driving adoption, upselling features, and demonstrating the measurable impact of our platform. In this role, you’ll collaborate closely with our Sales, Product, and Customer Support teams to deliver exceptional service and maximize customer growth, satisfaction, and retention.

The Details

Job Type: Permanent Full-Time

Location: Remote - Anywhere in Canada

Base Salary Range: $70,000 to $85,000

Commission: 30% of Base Salary

What You'll Do:

Serve as the primary point of contact for our key customers as their primary account manager.

Design and execute on strategies to identify and grow expansion revenue from our customer base.

Onboard our customers to ensure they are set up for success on our platform.

Build, maintain, and grow strong, long-lasting customer relationships.

Create quarterly client communication strategies that align with seasonal recognition themes and/or product enhancements.

Collect and analyze client feedback to propose product improvements and influence development priorities.

In the First Six Months You'll:

Learn the ins and outs of our product and become familiar with how Guusto provides value to our clients.

Begin understanding the rewards and recognition industry.

Take over a book of accounts and develop a strategy to provide your clients with top-tier customer outreach.

Develop and begin executing on strategies to identify and expand revenue from existing customers.

In the First Year You'll:

Become an expert on all things Guusto, and have a comprehensive understanding of the rewards and recognition industry.

Make a measurable impact on the company's revenue by expanding our existing clients.

Establish a fully defined, repeatable, and scalable account management strategy which has proven to be successful in driving growth.

We'd Love to Hear from You If:

You have at least 3 years of experience in an Account Manager (or similar) role, with demonstrated success in making a direct impact on your company's revenue.

You love and succeed at using your relationship building skills to drive revenue from customers.

You love getting your hands dirty on the front line: making calls, talking to customers, and actively nurturing relationships.

The Perks:

Remote First Company

Unlimited Vacation & Personal Leave (2 Weeks Minimum)

Health and Mental Wellness Benefits

Employee Health and Wellness Spending Account

Home Office Budget & Monthly Internet Stipend

Annual Learning & Development Budget

Unlimited Book Budget

Team Recognition Budget

Company Laptop

A Fun and Supportive Workplace Culture

We strive to be an inclusive workplace free of harassment and discrimination for folks of all backgrounds and identities. We are an organization committed to Diversity, Equity, Inclusion, and Belonging, and strive to incorporate DEIB at all stages of our candidate and employee experience. If there are any accommodations we can provide to make your experience interviewing with Guusto more accessible and inclusive, please let us know in your application or by email (people@guusto.com).

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