Care Coordinator - Onboarding (Full Time) at Total Life, Inc.

About Us:

Total Life is pioneering the evolution of preventive health, aiming to redefine healthcare through a patient-centric telehealth platform, particularly for older adults. At Total Life, we are on a mission to support seniors and combat mental health issues by making quality, affordable emotional support services easily accessible. We are empowering older adults to live more fulfilling lives because we know age is just a number.

The Opportunity:

As a Care Coordinator at Total Life, you will play a pivotal role in managing and responding to various forms of communication and administrative tasks. Your primary focus will be to ensure seamless and efficient handling of inbound communications and active care tasks, contributing to the overall satisfaction and support of our clients. This is a fully remote position.

Your Role:

• Handle inbound emails, SMS, and calls from new clients and general inquiries.
• Provide clinical support through these communication channels as required.
• Ensure timely and effective responses, maintaining high standards of customer service.
• Manage booking and assisting new clients to ensure continuity of care.
• Understanding and verification of clients information.
• Address and resolve any issues related to client appointments and schedules.
• Complete various forms and administrative tasks as assigned.
• Work closely with clinical and administrative teams to optimize client care and service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.

Our Requirements:

• Proven experience in customer service, administrative roles, or care management.
• Excellent communication skills, both verbal and written.
• Weekend availability required
• Strong organizational and multitasking abilities.
• Ability to handle sensitive information with discretion and professionalism.
• Expert in conflict management.
• Familiarity with EHR, CRM, and other communication tools.

What We Offer:

• Opportunities for commission and bonuses.
• A chance to be a part of a ground-breaking start-up in healthcare innovation.
• A collaborative environment where your ideas can significantly impact preventive health care.
• We put emphasis on the development of our team members to ensure they always have room to experience, learn and grow into different areas of the business.

Job Type: Full-Time

Pay: $18- $20 CAD hourly

Expected hours: 40 per week

Benefits:

• Paid time off
• Work from home

Schedule:

• Flexible but weekend availability required