Software Support Triage Representative

Create the future of e-health together with us by becoming a Software Support Triage Representative

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Clearly documents customer cases in the CRM system and follows the processes established for CRM use cases
• Learns basic functionality for all modules within the company software
• Determines which calls can be quickly answered, and which should be routed to other queues or departments
• Uses good judgment when working with customers to assure that phone calls are answered quickly while balancing the customers needs
• Consults directly with customers via phone and email
• Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset
• Proactively learns new skills in an effort to improve professional abilities and increase customer satisfaction

Your Qualification:

• Must be available between the hours of 7AM – 7PM Central Time Monday through Friday
• Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and technical hands-on support in a professional hardware or software environment
• Ability to manage multiple tasks at the same time in a fast-paced and high call volume environment
• Good communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner to internal and external customers
• Working knowledge of Microsoft Office Suite (Word and Outlook)

What you can expect from us:

• Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
• Communities: At CGM the people and diversity are in the center of our attention.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission.

Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey