Operations Support Manager

Build a Bigger, Better, Bolder Future:
Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission:
Responsible for implementation and supervision of all support systems utilized by the operations team at the home office and all field colleagues.  This includes the creation of systems required to ensure consistency in all areas throughout the business.  Also, supports ongoing projects and initiatives where needed to ensure all requirements and action items are followed up on and executed.   

How You’ll Make an Impact:

• Supports, Documents, and manages initiatives and projects, including creating procedures, processes, tracking next steps, resources, communication, problem solving, and all other actions associated with the project.   
• Develop and maintain collaborative relationships with corporate departments, franchisees and external contacts/vendors serving as the main contact for the department, providing information and direction.
• Act in a liaison role between the Operations, internal business units, and other service providers to ensure functional specs including roles and responsibilities are understood, and they have what they need to support projects.
• Recommend, develop, implement, and improve department-wide processes and procedures, including coordination and management of cross-functional processes.  Make recommendations to implement improvements. 
• Assists with the planning and execution of the global business conference, in addition to other global operations franchise and corporate meetings and events. This includes coordinating meeting space, research, logistics, meals, sleeping rooms and additional activities.
• Manage department documents and tracking for operations statistics.
• Maintains and updates business content, including tools, and reference materials.

Who You Are:

• Requires broad knowledge of general professional field such as finance, marketing or business administration as normally acquired through four years of undergraduate study.  Experience may be considered in lieu of four-year degree.
• Experience and progressive movement into a supervisory/lead customer support role with a focus on planning and execution, managing processes and/or functions.
• The ability to analyze data and/or situations and make sound business decisions.
• Excellent communication, interpersonal, persuasion, and teamwork skills.
• Strong problem-solving skills.
• Must have intermediate working knowledge of MS Office Suite (such as, PowerPoint, Excel, and Word)
• Excellent organization and planning skills.
• Bachelor’s degree in business, marketing or related field.
   

Where You’ll Work:

• Works in an open office environment where there is no physical discomfort due to temperature, noise, dust, and the like.
• Ability to travel a minimum 25% and adhere to the company travel policy.

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