Job description

Description

Commit is a global technology services company with a rapidly expanding footprint in the US. As an AWS Premier Tier services partner with over 700 in-house engineers, we are looking to continue growing adding a Site Reliability Engineer to lead our delivery for customers looking to migrate to AWS & GCP.

Commit provides cloud managed services to large Hi-Tech and Enterprise customers. The position is technological and a central axis in the cloud unit.

As part of the job you will:

Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Assisting with customer communication during AWS critical launches and support events.
Assuming responsibility for developing detailed knowledge about specific product lines and features.
Making sure internal knowledge reference pages are updated.
Identify opportunities for improvement (can assist with other teams).

Requirements

The SRE must have significant experience in Cloud Provider MSP/partner, just like us, experienced with:

Monitoring enhancements for managed services customers
Main POC for the customer
Track & execute planned activities: DR drills, restore drills, customer-specific activities.
Technical point of escalation for support cases.
A drive to dig into the details of a system or process to solve customer problems.
Some college experience in a technical field.
Excitement to learn new technologies and help customers succeed.
Excellent oral and written communication skills.
Proven success in a fast-paced support environment.
Experience building or hosting a website.
Known as the go-to person in your family for technology related questions.
Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user desktop applications and tools.

Required profile