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Technical Support Specialist at Time Doctor

unlimited holidays - extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
Colombia, Peru, Mexico

Offer summary

Qualifications:

3+ years in technical support roles, Strong troubleshooting skills across various domains, Excellent communication and customer service abilities, Customer-centric approach.

Key responsabilities:

  • Provide technical support to customers
  • Troubleshoot and resolve technical issues
  • Collaborate with cross-functional teams
  • Document and communicate technical solutions
  • Stay updated on product knowledge
  • Act as a product champion
Time Doctor logo
Time Doctor Computer Software / SaaS SME https://www.timedoctor.com/
51 - 200 Employees
About Time Doctor
OUR COMPANY Founders Rob Rawson and Liam Martin built the Time Doctor software in 2012. It was initially built out of their own need to work effectively with a remote team and to make sure there is trust and high levels of productivity in a remote team. Our mission is to enable effective remote work and improve productivity in remote teams. We are able to communicate that to our over 140 employees in more than 31 countries worldwide as well as the thousands of businesses around the world that now use Time Doctor every day. OUR CULTURE We love working remotely! We have flexible work hours but we also make sure to be available to communicate with the rest of the team when needed. We believe that working from home is as productive as working from an office. We believe in constant improvement and training. OUR PRODUCT Time Doctor is a time tracking and productivity software for remote teams. Our goal with the software is to help individuals and organizations to be more productive when working remotely With Time Doctor Software you can: * Improve the speed and effectiveness of communication in organizations * Clearly organize, communicate and delegate their daily tasks * Reduce time spent on email, and other non-work related distractions * Ensure employees use their time effectively * Reduce time spent on everyday tasks, including commonly generated reports WHAT WE OFFER: *The opportunity to work from home *Flexible working hours *The opportunity to work with an innovative and highly motivated team *Paid time off *The opportunity for professional development via training *Corporate meet-up around the world For a full list of features visit: http://www.timedoctor.com/features.html
See more Time Doctor offers

Job description

About the Role

As a Technical Support Specialist at Time Doctor, you will play a crucial role in providing exceptional technical assistance to our customers. Your responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and ensuring customer satisfaction. This position demands a strong technical acumen, excellent communication skills, and a customer-centric approach to deliver effective support.

Your Responsibilities

  • Provide technical support to customers through various channels, ensuring prompt and efficient issue resolution.
  • Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions.
  • Collaborate with cross-functional teams to improve technical support processes and enhance customer experience.
  • Document and communicate technical solutions to promote knowledge sharing within the team.
  • Stay updated on product knowledge and technical advancements to provide accurate and relevant information to customers.
  • Act as a product champion by fully understanding Time Doctor products and plans.
  • Measure and enhance customer satisfaction by delivering top-notch technical support services.
  • Ensure timely resolution of technical issues to maintain high levels of customer satisfaction.

Required Skills & Experience

  • 3+ Previous experience in technical support roles, with a focus on troubleshooting technical issues.
  • Strong technical troubleshooting skills across multiple domains such as Networking, Programming, System Administration, Security, Storage, Database, SaaS, etc.
  • Excellent communication and customer service abilities, both written and verbal.
  • A customer-centric approach with a passion for delivering exceptional support experiences.
  • Ability to adapt to evolving technical landscapes and stay informed about product updates.

This is a full-time, 100% remote position. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 150 people working 100% remotely in over 40 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here https://www.timedoctor.com/car...

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingComputer ProgrammingSystem AdministrationMicrosoft NetworkingRelational DatabasesPersonal SecurityStorages

Other Skills

  • Customer Service
  • Technical Acumen
  • Communication
  • Adaptability
Are you interested?

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