Offer summary

Qualifications:

Fluent in Czech and English, Prior experience in technical support helpful, Strong analytical and problem-solving skills, Ability to work effectively remotely, Willingness to relocate to Greece.

Key responsabilities:

Provide technical support to clients via phone, email, and chat.

Troubleshoot and resolve technical issues focusing on client experience.

Clearly explain solutions and guide clients through the resolution process.

Document customer interactions for continuous improvement.

Engage in training to enhance technical skills.

Job description

Are you a Czech speaker with a passion for technology and helping others? Patrique Mercier Recruitment PT is thrilled to offer a Czech Speaking Technical Support Agent position that allows you to work remotely while enjoying the stunning landscapes and vibrant culture of Greece, including a relocation package! This is an exciting opportunity to grow your technical career while living in one of Europe’s most picturesque countries.

In this role, you will provide top-notch technical support to clients who communicate in Czech, helping them troubleshoot and resolve their technical issues efficiently. If you have a problem-solving mindset and a commitment to customer satisfaction, we invite you to join our dedicated team as we strive to provide exceptional service to our clients.

Responsibilities

Deliver technical support to Czech-speaking clients through various channels, including phone, email, and chat.
Troubleshoot and resolve technical issues with a focus on customer experience.
Clearly explain solutions and guide clients through problem resolution.
Keep abreast of product updates and maintain detailed knowledge of services.
Document all customer interactions and feedback to drive continuous improvement.
Collaborate with colleagues to ensure high-quality service delivery.
Engage in training and development to enhance your technical skills and knowledge.

Requirements