The Specialist provides support to local channel partners and their advertising partners through thought leadership, a thorough understanding of each program’s guidelines and expertise in both program administration and customer service.
This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.
In a world where it’s never been harder for brands to capture and keep customers, experience is everything. An independent, global marketing agency, Ansira believes designing relevant, persuasive experiences for all the right moments is the only way to strengthen relationships, cultivate brand loyalists, and assure profitable growth. That’s why Ansira arms brands and their sales partners with solutions to make those experiences possible: strategy, performance marketing, loyalty marketing, martech consulting and integration, channel partner marketing, and local marketing activation. For more information, visit Ansira.com or LinkedIn.
The Specialist provides support to local channel partners and their advertising partners through thought leadership, a thorough understanding of each program’s guidelines and expertise in both program administration and customer service.
This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.
Duties/Responsibilities:
Payment Processing: Handle the full cycle of payment processes including invoicing, payment scheduling, and executing payments via various methods (ACH, wire transfers, checks).
Excel Proficiency: Utilize Excel for data analysis, reporting, and payment tracking. Must be adept in using advanced functions like VLOOKUP, pivot tables, macros, and conditional formatting to manage large datasets and complex payment schedules.
Reconciliation: Perform daily, weekly, and monthly reconciliations to ensure all payments are accounted for and discrepancies are resolved promptly.
Compliance: Ensure all payments comply with internal policies, payment terms, and legal regulations. Maintain up-to-date records for audit purposes.
Stakeholder Communication: Liaise with clients, and internal departments to clarify payment details, resolve issues, and update payment statuses.
Reporting: Generate and distribute payment reports to management, providing insights into payment trends, cash flow, and potential risks.
Process Improvement: Identify inefficiencies in the payment process and propose solutions or automate processes using Excel or other tools.
Participate in idea-sharing and brainstorming sessions
Perform website functionality checks
May perform quality control checks to ensure accuracy and compliance with program guidelines (QC)
Qualifications:
Bachelor's degree in business, communication, journalism, marketing or related field
Less than 1 year marketing or advertising experience (entry-level)
Some remote-work experience preferred and demonstrated ability to work independently
Established technical competence including experience with Microsoft Word, Excel, and Outlook
Strong attention to detail and excellent time management
Solid verbal and written communication skills
Exceptional client and customer service skills
Ability to organize work, multitask and meet deadlines
Exceptional ability to work within a team environment
A natural curiosity and eager desire to learn
West Virginia University
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