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Program Manager

extra holidays

Remote:

Full Remote

Contract:

Full time

Work from:

Germany, Colombia

Offer summary

Qualifications:

Five years of project management experience, Two years of supervisory experience, Bachelor's degree or PMP certification, Knowledge of call center operation preferred.

Key responsabilities:

Ensure timely completion of tasks and subtasks
Coordinate communication between key stakeholders

FedWriters Writing & Editing SME https://www.fedwriters.com/

51 - 200 Employees

See more FedWriters offers

Job description

Overview:

FedWriters is building a team to operate OJP's Response Center and Library Services, providing high-quality information assistance through a customer service center, virtual library database, and research services to support justice system professionals and the public. As a Program Manager, you will lead the overall delivery of OJP's Response Center and Library Services, ensuring high-quality customer service, efficient operations, and effective coordination with OJP stakeholders.

FedWriters is expanding rapidly and has been recognized as a 2024 Top Workplace by Washington Post, offering excellent growth opportunities in a collaborative environment.

This full-time remote position will work Monday through Friday, 10am to 6pm Eastern and may be requested to be at OJP periodically for briefings, meetings, and coordination purposes.

**This position is contingent upon contract award**

Responsibilities:

Ensure all tasks and subtasks within the response center and library services contract are completed on time and within budget
Maintain high satisfaction levels with the OJP COR, task monitors, and other OJP stakeholders
Coordinate efforts and communication between key staff, other contractors, OJP staff, and participating organizations
Participate in OJP's communications governance efforts and share information with OJP staff, leadership, and other contractor staff
Attend periodic meetings with COR and task monitors to review:
- Project status and progress
- Budget status
- Customer satisfaction levels
- New services and products planning
- Issues affecting service delivery
- Recommendations for improvements
Participate in monthly meetings with COR and OJP staff to review:
- Status of open funding opportunities
- Technical appeals received
- Common applicant questions/issues
- Recommendations to clarify guidance in NOFOs
Manage project deliverables and updates through OJP's electronic repository (SharePoint/Teams)
Minimize impact on OJP staffing through close coordination across projects

Qualifications:

Five years of project management experience in communications, justice, or related field
Two years of supervisory experience
Bachelor's degree (or PMP certification plus four years related experience)
Knowledge of call center operation and library services preferred

Why Join Our Team:

At FedWriters, we place the highest importance on creating an exceptional employee experience. As part of our rapidly growing company, you'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including: