Telesales Representative with German

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

What is the purpose of this Role?

Telesales Agent is a person signing contracts with new clients in order to increase the amount of acquired merchants, turnover and profits. They present the offer and makes sales during the call or email to win new small to medium sized Elavon cusomers via telephone or mail. This person also supportsprocesses focused on customers’ database maintenance.

Accountabilities for your role - what are you expected to do?

• Establishing contacts with potential customers.
• Making sales calls; selling a full range of merchant processing products and related services.
• Explaining features and benefits of products and services for purposes of creating new sales opportunities.
• Initiating follow-up calls to ensure customer win and satisfaction.
• Signing agreements with new customers (card acceptance).
• Identifying opportunities, threats and advocacy related activities.
• Communicating organization’s policies, procedures and practices to customers.
  
  
  

Competencies for your Role - how are you expected to behave?

• Customer Centricity.
• Drive for results.
• Ethics and Trust.
  
  
  

Qualifications Required to perform your Role?

• Fluency in the German language at a native level,
• Very good working knowledge of the English language,
• High school diploma or equivalent previous sales experience,
• Telephone sales experience as Junior Telesales Agent or equivalent nice to have.
  
  
  

Technical Competencies for your Role - what are you expected to know? (software, programs, skills)

• Very good communication skills / presentation (oral and written) coupled with the ability to use analytical data to support arguments,
• Ability to work individually as well as in a team,
• Very good time management,
• Strong, detailed knowledge of retail finance products and services
  
  
  

Control Function Disclosure

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This role has been identified as a Controlled Function CF4 under the Central Bank of Ireland’s Individual Accountability Framework Act 2023.

Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.