Team Lead Network

Main Activities : 

• People Management:
  
  • Ensures a clear division of roles within the team and delegates tasks to the right person
    
  • Coaches and directs the team where necessary and guides individual employees in their personal development (work consultations, training, evaluations, career path, competencies, etc.) in collaboration with the HR Business Partner
    
  • Is responsible for drawing up and optimizing the skill matrix for all employees within the team in function of the services to be provided
    

• Cost control:
  
  • Allows the team to operate within the given budgetary and operational context (OPEX & CAPEX,)
    
  • Draws up the budget for the team, submits it to the manager for validation, and follows up
    
  • Provides capacity management based on employees and ongoing projects
    

• Service Management: 
  
  • Creates a service overview/catalogue that contains all activities/services provided by the team and maintains it (possibly in collaboration with internal stakeholders)
    
  • Captures and escalates operational, financial and quality risks
    
  • Sets KPIs (department-dependent) and monitors KPIs (and OLAs), takes action if not achieved
    
  • Acts as a point of contact for employees of your own department and departments with which you collaborate
    

• Internal processes:
  
  • Ensures that the defined and validated internal processes are correctly executed and followed up
    
  • Continuously designs, documents and optimizes its own internal processes, in accordance with the overarching internal processes
    
  • Provides input to the design or optimization of overarching processes
    
  • Documents, maintains and monitors the work instructions within the team
    
  • Ensures knowledge sharing within the team and between Team Leads
    
  • Ensures the application and monitoring of standards and policies within its own operations 
    

Scope of responsibility : 

• Coordinating the daily team activities
  
• The follow-up of budgeting, cost control and cost monitoring of your own area of ​​responsibility
  
• Achieving team results and supporting employees in achieving individual and team results
  
• Quality management and drawing up and monitoring KPIs (and OLAs) and reporting
  
• Monitoring the application of standards and policies in the execution of activities
  

Possible consequences of incorrect decisions and/or incorrectly performed activities:

- Less teamwork, planning or work

- Insufficient or no quality service

- Dissatisfied internal and external customers

• Master degree or equivalent through experience
  
• At least 5 years of relevant experience
  
• 6 months integration period
  
• Knowledge and experience in the Network domain: 
  • Connectivity of end devices
    
  • Connectivity between and in the buildings
    
  • Security of both local and remote access points 
    
  • Central services related to the network (DNS, Radius, ...)
    
• People management experience
  
• Knowledge of the ITIL methodology
  
• Knowledge of project methodologies
  
• Spoken and written knowledge of Dutch, French and English
  

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
  
• 35 days of leave;
  
• a company car + a public transport season ticket;
  
• a target bonus;
  
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
  
  • hospitalization and dental care for the whole family;
    
  • outpatient costs (= medical costs separate from hospitalization);
    
  • group insurance: supplementary pension, work disability and death (cafeteria plan);
    
  • accidents at work (extralegal);
    
• meal vouchers and eco vouchers;
  
• net allowances for remote working and car wash + internet budget.