Customer Advocate I

We’re currently seeking Customer Advocates to work from home for VIVA HEALTH, a nationally-ranked Best Place to Work! What’s in it for you when you join VIVA HEALTH? Check out a few of the benefits:

• Hourly pay starting at $17.00 and up
• Strong incentive plan with an average of $7,000/year (start earning as quickly as your 3rd month!)
• Employee and dependent tuition reimbursement
• Paid holidays
• Paid Time Off
• Community Service Day
• 401k with a 100% company match up to 4% of pay deferral
• Paid Parental Leave, and more!

As a Customer Advocate, you’ll help members with questions and issues related to their coverage with VIVA Medicare. Bring your exceptional communication and interpersonal skills -- and your positive attitude -- to VIVA HEALTH and start a career with the highest-ranked Medicare Advantage plan in the state! Check us out at www.vivahealth.com/careers

• High School Diploma or GED
• 1 year of experience in a call center or healthcare-related field 
• Demonstrate excellent customer service skills through written and verbal communication
• Ability to thrive in a production environment where quality and quantity are highly measured; including recognizing and correcting quality errors
• Basic computer and data entry skills

PREFERRED:

• Some College
• Experience in a healthcare-related call center
• Working knowledge of COBRA law, COB, medical terminology, and HIPAA guidelines