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Virtual Customer Support Assistant

Remote: 
Full Remote
Salary: 
21 - 29K yearly
Work from: 
United Kingdom

Offer summary

Qualifications:

Experience in customer service or support, Strong communication skills, Experience with support software is a plus, Ability to multi-task efficiently.

Key responsabilities:

  • Respond to customer queries via email, chat, and phone
  • Troubleshoot and resolve customer issues promptly
Apply4U | Job search & Recruitment Platform logo
Apply4U | Job search & Recruitment Platform Human Resources, Staffing & Recruiting Startup https://www.apply4u.co.uk/
11 - 50 Employees
About Apply4U | Job search & Recruitment Platform
To put it quite simply, we're here 4 U! Whether you’re searching for your next job or hiring for the perfect candidate, we’re here to simplify your search and reduce your time and costs. At Apply4U, we support job seekers with everything from CV crafting to interview prep. We also provide recruiters and employers with extensive candidate databases and unlimited job postings, while partnering with top names like the NHS and serving major UK cities. 🏢 Proud Partners With: NHS Metropolitan Police H&M Bupa Barchester Healthcare B&M and more prestigious brands… 📍 Nationwide Coverage: including London, Manchester, Birmingham... 🔗 Join Us: Job Seeker: www.apply4u.co.uk Recruiters: www.apply4u.co.uk/recruiter 📲Give us a call on 0330 175 8370 to talk more! Apply4U
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Job description

Job Title: Virtual Customer Support Assistant (Remote)

Salary: £11 - £15 per hour


Do you enjoy helping people and resolving issues with a positive attitude? Apply4U is searching for friendly and patient Virtual Customer Support assistants to assist clients in responding to customer inquiries and solving issues remotely. If you’re empathetic and love problem-solving, we want to hear from you!


Key Responsibilities:

  • Respond to customer queries through email, chat, and phone
  • Troubleshoot and resolve customer issues in a timely manner
  • Maintain up-to-date knowledge of the client’s products and services
  • Record customer interactions in the CRM system
  • Collaborate with the support team to enhance customer experience


Why You’ll Love It Here:

  • Work from the comfort of your home with flexible hours
  • Be part of a supportive, remote team culture
  • Competitive hourly pay and opportunities for bonuses
  • Ongoing training and growth opportunities in customer service


What We’re Looking For:

  • Prior experience in customer service or support
  • Strong communication skills with a friendly, customer-first approach
  • Ability to multi-task and manage time efficiently
  • Experience with support software (Zendesk, Salesforce, etc.) is a plus


Apply now and become the virtual face of our clients’ businesses!

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SalesforceZendeskMicrosoft Dynamics CRM

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Time Management
  • Empathy
  • Multitasking
Are you interested?

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