Adjuster Technical lead

Company Overview:

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We have an opportunity for a Senior Loss Adjuster in Commercial Claims to join our great team within Loss Adjusting Services (LAS) on a hybrid basis.

Your role:

As a Senior Loss Adjuster, you will play a pivotal role in overseeing large, complex commercial claims, ensuring they are handled efficiently and in line with company standards and regulatory requirements. You will be responsible for managing claims within your individual authority, typically from £100K, optimising indemnity spend through tight control of leakage and ensuring claims are settled in a timely manner.

Your role will involve working closely with various departments, applying your technical expertise to resolve claims and mitigate risks, all while delivering high levels of customer satisfaction. A key focus will be ensuring operational efficiency by contributing to the productivity of the wider team, maintaining compliance, and adhering to internal policies.

You will play an active role in raising the technical knowledge and capabilities of the team by sharing best practices and supporting ongoing learning and development.

About you:

You are a knowledgeable claims professional with a deep understanding of handling large, complex commercial claims, ideally within property insurance. Your technical knowledge allows you to effectively control leakage and optimise indemnity spend while ensuring claims are processed quickly and in line with company and regulatory standards.

You excel in delivering high-quality service and maintaining customer satisfaction, even in problematic cases. Your attention to detail, good organisational skills, and ability to work under pressure mean you can balance multiple priorities while maintaining operational efficiency.

With a collaborative mindset, you work well with colleagues across different departments and are keen to contribute to the overall productivity and technical growth of your team. You are committed to compliance and applying company brand beliefs in your daily work, ensuring your contributions enhance both operational outcomes and customer experiences.

What we offer you:

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us:

We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.