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This is a remote role with travel to different offices / Client site throughout the UK.
Position Summary
The Product Sales Technical Training Specialist, will deliver in-depth training for Gamma’s CCaaS and UCaaS products and platforms including our Cisco and Microsoft portfolio. Covering; technical, features & functionality, configuration and design aspects of the services whilst working towards a team based sales target.
Role & Responsibilities
Host face to face and remote training sessions for Channel Partners or end users and internal employees (where applicable).
Produce and maintain training packages and content material.
Work with Sales, Sales Specialists on opportunities and proposals. Work with Pre-Sales, Products and Marketing to support and upskill Gamma’s Channel Partner base on our CCaaS & UCaaS offerings.
Manage and report on training feedback to constantly review and improve on training success.
Support the Customer Success team (where required) to asses knowledge and training gaps.
Where required, consult or advise Channel Partners on delivery/UAT/PoC/trial strategies, from time to time.
Minimum Requirements
Graduate Level preferred, although industry experience will count
Minimum 3 years’ experience in Telecoms or a relevant industry
Aptitudes & Attributes
You will be providing technical product training to an array of Channel Partners with end customers ranging from SME to large enterprise, from the private and public sectors. Therefore you will need to possess good client facing & presentation skills and be able to adopt a commercial, and consultative approach, as well as deliver, complex technical information ensuring a sales bias towards the Gamma product set.
The position will focus on the CCaaS, UCaaS space predominantly underpinned by Cisco tech, and Microsoft (MSDR and Operator Connect) product set, derivatives and market; therefore, you will need to have experience in a technical consultant, engineering, technical sales or training role within Cisco, Contact Centre, Telecommunications, Microsoft, Unified Comms and or Collaboration space. You would also require a good understanding or working knowledge of some or all the following areas:
- Cisco Webex and Cloud Connect solutions and products
- Omni Channel Contact Centre knowledge including Email, Chat, Social and CRM
- Voice platforms; VoIP & SIP trunking, PABX (hosted/on-prem), Voice routing, and IN/Inbound Services.
- Some Data/WAN/LAN experience including currently available technologies is desirable.
- Excellent presentation skills, capable of delivering product & technical training with confidence to all levels, including senior and director.
- Excellent customer facing skills at all levels.
- Excellent written presentation skills including experience in producing technical training material.
- High-level solution thinking capability and basic business process understanding.
- Great consultation and objection handling skills.
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
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