Support Specialist (French speaker)

Your Role

We’re looking for a Support Specialist to join our Match Analysis team in Barcelona, Spain. You'll be responsible for working directly with clients from various sports and organizations, including some who play in notable competitions such as Ligue 1 & 2, Rugby Top 14 and others. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions. 

For this role, we're currently considering candidates who live within a commuting distance of our office in Barcelona, and are available to work from our office at least three days per week.

Must-Haves

• Thrive on the front lines. Whether it’s over phone calls, video conferences or emails, you don’t shy away from answering users’ questions.
• A problem solver. You're easily able to see the world through someone else's eyes and find the best feasible solution for them. Running diagnostics to troubleshoot and resolve technical problems is a breeze for you.
• A confident communicator. You're able to relay solutions with a clear approach and a human touch ensuring issues with varying degrees of technical complexity are resolved or escalated.
• Flexible. You’re available to work weekends and handle requests through multiple channels. You show resilience in a fast-paced, ever-changing environment.
• Multilingual. You are fluent in both English and French. (Any other language is a plus.)

Nice-to-Haves

• Knowledgeable. You're familiar with high performance analysis workflows, and with video analysis softwares such as Hudl Sportscode.
• Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
• Eager. You're self-motivated, curious and want to learn so you can better help our clients achieve their goals.
• Reliable. You take ownership in your work and you’re committed to delivering game-changing support to our customers. 
• A good listener. You have the ability to empathize with our users and respond with creative solutions.
• A team player. You can be an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation