Join Tithe.ly, We’re on a Mission
We’re a fully remote tech company that puts the Church first, serving over 37,000 churches both US and International. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. We work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.
CX Operations Specialist
As a part-time Customer Experience Operations Specialist in a capacity of 20 hours a week, you will assist in finding and establishing efficiencies that make the CX team more effective in their efforts. Acting in a supporting role behind the many customer touchpoints in place, you will secure operational stability for the greater Tithe.ly mission. Ultimately, you will help us manage and allocate our resources effectively.
Primary Responsibilities Of The Role
- Technical Writing: Create clear, concise, and actionable documentation to support CX operations, including process guides, knowledge bases, and internal resources.
- Creating Reports: Generate detailed reports on CX metrics, trends, and performance to provide actionable insights for leadership and the CX team.
- Data Analysis: Analyze operational data and performance metrics to identify areas for improvement and optimize resource allocation.
- Strategic Projects: Support and execute one-off CX strategic initiatives, ensuring timely and high-quality delivery.
- Process Improvement: Collaborate with team members to identify inefficiencies and develop solutions that enhance CX team effectiveness.
A Successful Candidate Will:
- Have Digital Fluency: Is adaptable and innovative in the digital world.
- Cultivate Innovation: Comes up with useful ideas that are new, better, or unique Introduces new ways of looking at problems.
- Have a Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Anticipates future trends and implications accurately. Readily poses future scenarios.
- Optimize Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and managing from a distance. Seeks ways to improve processes, from small tweaks to complete reengineering.
- Be Resourceful: : Marshals resources (people, funding, material, support) to get things done. Applies knowledge of internal structures, processes, and culture to resourcing efforts.
- Drive Results Persists in accomplishing objectives despite obstacles and setbacks.
Technical Qualifications
Technical Qualifications
Required:
- Proficiency in data analysis tools (e.g., Excel, Google Sheets) and reporting platforms.
- Some experience in technical writing
- 2+ years SaaS customer experience a plus
- Experience with Zapier and API connections a plus
Preferred:
- Remote work experience
- Familiarity with Zapier and API connections
- 2+ years SaaS customer experience
Office Requirements:
- We are a fully distributed team (100% remote) with travel required 1-2 times per year.
- A stable work environment with designated workspace and access to high-speed internet.
- US-based and legally able to work full time in the US. Sponsorships are not available at this time.
Benefits
Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.
Tithe.ly is an Equal Opportunity Employer
Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA
Hourly Salary Range: $23-$27
