Senior IT Business Analyst - Flight IT

TUI Group is the world’s number one integrated tourism business. Flight IT Domain is a global team within TUI technology responsible for providing Flight Services. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

We are looking for a talented and dedicated technical enthusiast to join the Flight Fulfilment Services team. We are providing customer flight service applications in order to handle voluntary and involuntary changes after flight booking. We are focusing on automation, providing a single B2B user interface and creating scalable solutions for the TUI Group.

The Senior IT Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the Senior IT Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.

Become part of our team - applications open! This role will be advertised for a minimum of 14 days but could close anytime after this time so don't delay!

About Our Offer

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.
  
  
  

About The Job

• Be part of a cross-functional team delivering Flight Fulfilment Services from conception to operation.
• Collaborate with business analysts, architects, data analysts, business product owners, software developers, technology leads, and UX/UI designers.
• Define, document, and communicate requirements for new changes and enhancements to digital platforms in an agile manner.
• Use deep understanding of TUI products, systems, business models, processes, and data flows to deliver high-quality business analysis.
• Define and document new business, user, and system requirements, considering impacts to upstream/downstream services.
• Manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance.
• Provide business analysis to multiple agile delivery teams and prioritize/manage complex backlogs with business product owners and technology leads.
• Work in an international, multi-cultural team, driving for excellence, ownership, and self-organization at team and personal levels.
• Stay updated with the latest developments in your focus areas and actively participate in the Business Analyst community.
• Practice secure behaviors in all tasks as part of TUI's commitment to security.
  
  
  

About You

• Professional experience in a similar position required. A degree in (business) informatics or another technical field is nice to have.
• Experience working for a GDS, airline, or travel company with a deep understanding of post-booking processes.
• Experience with airline systems like New Skies, and GDS systems like Amadeus and Farelogix.
• Strong knowledge of NDC, NDC-X, JSON, XML, CSV.
• Good knowledge of API technologies like REST, SOAP, and Postman.
• Strong analytical skills and commercial acumen. Able to communicate findings to technical and non-technical stakeholders.
• High level of spoken and written English required. Knowledge of German language is nice to have.
• Experience with microservice architecture and AWS services is beneficial.
• Familiarity with tour operator and airline business systems like @comRes, Mercado, airCruiser, and airQuest is beneficial.
  
  
  

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.