Operations Associate, Delta Careers

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

To support our students, we have built / purpose of role 

This is a full-time position, that can be worked remotely or in one of our many offices around the globe. 

What are the main responsibilities for this role?

• Enhance Processes: Collaborate to implement service process enhancements, boosting operational efficiency and effectiveness.
  
• Tool Maintenance: Update and maintain performance monitoring tools using Google Spreadsheets and Docs for accurate data tracking and reporting.
  
• Drive Success Metrics: Strive for success metrics achievement, including prompt allocations, minimal student reallocations, high session ratings, low cancellation rates, and strong mentor retention.
  
• Professional Interaction: Foster positive, professional interactions with mentors, students, Delta Institute team, Crimson staff, ensuring a positive stakeholder experience.
  
• Product Knowledge: Continuously expand your understanding of Delta Institute’s and Crimson's offerings to provide accurate support to the team.
  
• Preemptive Issue Resolution: Proactively resolve potential issues to prevent operational disruptions.
  
• Student Check-ins: Conduct regular student check-ins via various channels to monitor progress and provide support.
  
• Calendar Coordination: Organize calendar invites for events and mentoring sessions, keeping stakeholders informed.
  
• Reminder Communications: Dispatch timely reminders for upcoming events and sessions, ensuring readiness and engagement.
  
• Attendance Tracking: Monitor student attendance, offering insights to improve participation rates.
  
• Community Building: Nurture a sense of belonging through active engagement with students and mentors.
• Feedback Collection: Gather student and mentor feedback to enhance our services continually.

What skills and experience are required?

• Organizational Excellence: Showcase 1-3 years of organizational prowess, time management, and creativity in high-volume settings.
  
• Operational Acumen: Preferably possess operations experience in fast-paced environments, education sector familiarity a plus.
  
• Calendar Management: Proficiently handle calendar scheduling and timely reminders.
  
• Tech Proficiency: Utilize MS Office, Google Suite, and Slack effectively for streamlined processes.
  
• Detail-Oriented: Exhibit keen attention to detail while managing diverse tasks.
  
• Adaptability: Thrive in dynamic settings, readily adapting to change.
  
• Communication Expertise: Possess strong oral and written communication skills.
  
  

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

You will know that you're crushing it in this role if:

- You constantly find ways to optimize workflows, ensuring smooth operations and impactful outcomes.

- Your meticulous tracking and maintenance of performance tools provide accurate insights for informed decision-making.

- Your dedication to achieving success metrics, from allocations to session ratings, contributes to our operational excellence.

- Your positive interactions with mentors, students, and teams create a harmonious and supportive community.Your active involvement with students and mentors fosters a sense of belonging and propels our community's growth.

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.