Operations Manager (Must be from an Australian Company) - #34073

Our client is an Australian recruitment agency specializing in Business Development, Sales Leadership, and Client Relationship & Retention roles within the facilities services industry.

Overall purpose and responsibilities of the role:

The Operations Manager serves as the operational backbone of the company, supporting the Director in managing the day-to-day operations of the business and acting as a trusted second-in-command (2IC). This role ensures that the Director can focus on strategic growth and business development by taking ownership of administrative, operational, and management responsibilities.

Key responsibilities include managing core systems and processes, developing and overseeing Standard Operating Procedures (SOPs), handling accounts payable and receivable, onboarding new employees, liaising with suppliers, managing HR tasks, and providing general support to the team.

Duties and Responsibilities:

Operations and Systems Management

● Oversee and optimize core systems and processes to ensure operational efficiency.

● Manage software tools, including GSuite, Aircall, LinkedIn tools, and Seek Talent Search.

● Develop, document, and maintain Standard Operating Procedures (SOPs) for all business processes to ensure

consistency and efficiency.

● Maintain accurate records, data integrity, and regularupdates across all systems.

Financial Administration

● Handle accounts payable and receivable, ensuring timely and accurate financial transactions.

● Manage invoicing, expenses, and financial records in coordination with external accountants.

● Prepare basic financial reports for the Director’s review.

Employee Onboarding and HR Management

● Coordinate onboarding for new employees, ensuring a seamless introduction to systems, processes, and company culture.

● Maintain employee records and manage HR functions, including leave tracking and compliance.

● Serve as the main point of contact for HR-related queries and policy updates.

Supplier and Stakeholder Management

● Act as the primary contact for suppliers, ensuring smooth communication and timely delivery of services.

● Negotiate contracts and manage relationships with vendors.

Team Support and Backup

● Provide backup support for Consultants and Talent Partners during absences, handling emails, calls, and urgent matters.

● Assist in managing client and candidate communication to maintain high service standards.

● Take on general administrative duties to ensure team efficiency and continuity.

Social Media and Branding

● Oversee social media presence, ensuring alignment with the company’s branding and messaging.

Strategic Support for the Director

● Act as a trusted advisor and 2IC, supporting the Director in decision-making and strategic initiatives.

● Handle routine operational matters, allowing the Director to focus on business growth and client

acquisition.

Requirements

• Proven experience in business management, operations, or administrative leadership roles.
• Strong proficiency with tools such as Monday.com, GSuite, Aircall, LinkedIn tools, and Seek Talent Search.
• Familiarity with financial administration, including accounts payable and receivable with previous usage of Xero.
• Background or previous experience in a similar role within an Australian Recruitment Agency or Australian Professional Services firm

Skills and Competencies:

• Excellent organizational and time management skills.
• High level of professionalism and ability to maintain confidentiality.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Tech-savvy and adaptable, with the ability to learn and optimize new tools quickly.
• Reliable, proactive, and able to handle multiple priorities with minimal supervision.
  

Advantageous/nice to have, but not required:

Background on the following:

• Experience in HR, supplier management, and process development
• Accounting: AR and AP
• Social Media content creation