Technical Support Representative

With the aim of providing easily customizable online pre-employment assessment tests, eSkill Corporation has developed into a global leader in employment-related skills testing. eSkill provides organizations with a web-based skill testing service. Specifically, the eSkill application lets hiring and training managers configure tests from our extensive subject library to match their hiring and training needs and reduce the risk of hiring failures and discrimination litigation.

eSkill, a leader in skills testing solutions, is seeking a Technical Support Representative with a “Can Do” attitude to join our team. This is a full-time role suited for a highly motivated individual who can provide responsive, front-line support for eSkill products through phone, email, and chat, as well as assist with proctoring, one-off assessment building, and integration support. Maintaining high customer satisfaction is a key goal, with a focus on technical support, customer service, and quality assurance

Requirements

• Problem-Solving and Critical Thinking: Strong analytical skills to effectively troubleshoot customer issues and offer solutions.
• Technical Proficiency: Comfortable working with Windows and Microsoft Office, with the ability to learn new tools and applications quickly.
• Product Knowledge: Willingness to build a strong technical understanding of the eSkill product line and its integration capabilities.
• Experience: Previous experience in a technical support role is a plus, but not required
• Working Hours: weekly based shifts: 8 am - 4 pm and 10 pm - 6 am
  
  

Responsibilities

• Assist with integrations, ensuring seamless transitions between eskill systems and HR platforms.
• Utilize experience with Merge.dev to implement and manage unified API integrations, enabling efficient connection with third-party applications across HR ATS platforms.
• Provide Technical Support: Respond to customer inquiries via phone, email, and chat through Salesforce Service Console, offering technical information, troubleshooting guidance, and reactive support on the eSkill Talent Assessment Platform.
• Proctoring Support: Assist customers with proctoring film review, ensuring a smooth and secure assessment process.
• Assessment Building Assistance: Provide one-off support for customized building assessments to meet specific customer needs.
• Customer Training: Conduct training sessions as needed, empowering customers to use eSkill software effectively and confidently. Assist with the development and maintenance of the knowledge base to ensure customers have access to up-to-date resources and guides.
• Integration Support: Address customer questions about Applicant Tracking System (ATS) integrations, providing basic troubleshooting and coordination with internal and vendor teams as needed.
• Quality Assurance: Participate in QA testing of new product features before release, ensuring high standards and smooth user experiences.
• Product Documentation Improvements: Suggest enhancements to product documentation based on customer feedback and common inquiries, coordinating with relevant departments to implement improvements.
• Product Coordination: Work with the eSkill product team to report and address product issues, helping to refine the platform based on user feedback.
  
  

Benefits

• Development fund of 3k PLN per year per head
• Flexibility in choosing the type of contract
• Paid holiday
• Private healthcare (Luxmed via Warta)
• Sports card (Multisport)
• Free English classes
• Team building and socializing events
• Competitive salary
• Udemy access etc.