Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Senior Service Designer

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Lebanon

Offer summary

Qualifications:

Bachelor’s degree in Service Design or related field., Proven experience (5+ years) in service design., Expertise in user research and journey mapping., Proficiency in design tools like Sketch or Figma..

Key responsabilities:

  • Conduct and analyze user research independently.
  • Develop user personas and journey maps.
CME logo
CME SME https://www.gotocme.com/
201 - 500 Employees
About CME
Welcome to our LinkedIn page. We are a multinational technology consulting firm. On LinkedIn, our community is ready to connect, engage, and drive businesses' digital transformation. We have helped over 100 clients worldwide, including top US Fortune 500 companies, to become and remain leaders in their fields. We provide premium end-to-end tailored solutions and technology services across different disciplines, including Staff Augmentation, Software development, Smart Devices Engineering, Customer Experience, Internet of Things, Artificial Intelligence, Data Management, and Process Automation. We accelerate the digital transformation for businesses and corporations by developing scalable and forward-thinking projects to achieve operational excellence, improve customer engagement, and unlock new growth opportunities. Our proven track record of success spans across several industries, including Consumer Goods, Food, Healthcare, Hospitality, Insurance, Market Research, Retail, Telecom, and Utilities. Our teams of highly skilled engineers, creative thinkers, and industry-specific experts from 8 locations across the globe delivered more than 250 innovative projects. To date, we served 80M+ users and contributed to 8 US Patents. If you believe in the transformative power of technology: Join us in Reimagining Everything!
See more CME offers

Job description

This is a remote position.

We are seeking an experienced Senior Service Designer to drive our service design initiatives and enhance user experiences. This role requires a deep understanding of user-centered design, journey mapping, and collaborative co-design processes. The ideal candidate will be passionate about researching, identifying, and addressing user needs to create streamlined and impactful service experiences.

Key Responsibilities:

  • User Research & Insights: Identify and understand the needs of users for our services. Plan, conduct, and analyze user research independently or in collaboration with dedicated user researchers to derive actionable insights.

  • Persona Development: Define and refine user personas to represent key user segments accurately, ensuring service design aligns with their specific needs and preferences.

  • Journey Mapping & Service Structuring: Develop and restructure user journeys, mapping current and target processes to enhance the overall user experience. Identify touchpoints that optimize service interactions and reduce friction in user journeys.

  • Co-Design Collaboration: Collaborate effectively with cross-functional teams, including product managers, developers, and other designers, to co-create solutions that align with organizational goals and user expectations.

  • Information Architecture: Design and structure the target site map to ensure an intuitive and user-friendly navigation that meets user needs and supports a seamless journey through services.
Requirements


  • Bachelor’s degree in Service Design, UX Design, Interaction Design, or a related field.
  • Proven experience (5+ years) as a Service Designer or in a similar role, with a strong portfolio showcasing user-centered design practices and successful projects.
  • Expertise in user research methodologies, persona development, journey mapping, and information architecture.
  • Strong collaboration skills, with experience working in co-design processes involving diverse stakeholders.
  • Proficiency in design tools (e.g., Sketch, Figma, Adobe XD) and familiarity with research tools is a plus.
Possible business trips to KSA

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Information ArchitectureUser ResearchUser-Centered DesignUser Journey MappingComputational ToolsCollaborative DesignPersona DevelopmentDesign Tool

Other Skills

  • Collaboration
Are you interested?

Designer Related jobs

See more Designer jobs