Key Account Manager (Merchants)

WHAT YOU'LL BE WORKING ON

• Assisting the merchants at all stages of cooperation;
• Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
• Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process;
• Maintaining long-term business relationships and daily communication with merchants;
• Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
• To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
• Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
• Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• 2+ years of experience in clients success, business development role
• Experience in working with merchants in the e-commerce sector is mandatory
• Willingness and ability to learn new things quickly
• High sense of responsibility
• Good communication skills (for communication not only with the clients but cross-team communication daily)
• Excellent written & spoken communication skills in English ( not less than B2) and good command of russian (A2/B1 level);

WHAT WE OFFER

• ✨ An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market 
• 🌱 Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• 🔥 Work with coworkers who are passionate about their business;
• 💸 Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• 📖 The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
• 🌴 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off; 
• 🎉 Team building events and corporate parties;