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Client Success Manager - West

Remote: 
Full Remote
Salary: 
134 - 175K yearly
Experience: 
Senior (5-10 years)
Work from: 
Haiti, Washington (USA), Anywhere, United States

Offer summary

Qualifications:

5+ years in B2B client management, Experience in HR technologies or benefits, Strong data and analytical skills, Ability to leverage insights for strategy.

Key responsabilities:

  • Manage Enterprise Accounts for Modern Health
  • Build relationships with HR executives and stakeholders
Modern Health logo
Modern Health Scaleup https://www.modernhealth.com/
201 - 500 Employees
About Modern Health
Modern Health is the comprehensive mental health and wellness platform that combines the WHO well-being assessment, self-service wellness kits, a global network of certified coaches, and licensed therapists available in 35 languages all available in a single app. Modern Health empowers employers to lead the charge in acknowledging that mental health is just as important as physical health, destigmatizing the conversation, and increasing accessibility of mental health services for all.Founded in 2017, Modern Health incorporates evidence-based psychology principles and seamless technology to serve the needs of companies globally. Headquartered in San Francisco, Modern Health has raised more than $172 million from Founders Fund, Battery Ventures, Felicis Ventures, Kleiner Perkins, Afore Capital, MGV, Frederic Kerrest (co-founder of Okta), and 01 Advisors.
See more Modern Health offers

Job description

Modern Health 

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

  • “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
  • We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs. 
  • We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. 
  • We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. 
  • We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. 

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday. 

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

 

The Role

As an Enterprise Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 100 companies to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.  

This role reports to the Sr. Manager of Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.

We’re only considering candidates in the Pacific and Mountain time zone for this role. This position is not eligible to be performed in Hawaii.

What You’ll Do
  • Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
  • Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
  • Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
  • Convert these clients into Modern Health champions, leveraging their success for references and case studies
  • Strategically uses data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
  • Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
  • Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
  • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health
Who You Are
  • 5+ years’ experience managing relationships or selling to HR leaders or clients within the B2B tech. Learning & development, and/or employer benefit space preferred
  • Strong interpersonal, relationship-building and listening skills, and a proven track record of success with strategic accounts 
  • Ability to leverage data, storytelling and make actionable recommendations
  • Engaging presentation skills, and a desire to lead projects with high visibility
  • Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
  • The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence
  • A sincere interest in and empathy for your clients and co-workers
  • Passion for our mission and understanding of the healthcare/benefits space 
  • Intellectually curious and a fast learner
  • Ability to influence functional projects and advise leadership regularly
Benefits

Fundamentals:

  • Medical / Dental / Vision / Disability / Life Insurance 
  • High Deductible Health Plan with Health Savings Account (HSA) option
  • Flexible Spending Account (FSA)
  • Access to coaches and therapists through Modern Health's platform
  • Generous Time Off 
  • Company-wide Collective Pause Days 

Family Support:

  • Parental Leave Policy 
  • Family Forming Benefit through Carrot
  • Family Assistance Benefit through UrbanSitter

Professional Development:

  • Professional Development Stipend

Financial Wellness:

  • 401k
  • Financial Planning Benefit through Origin

But wait there’s more…! 

  • Annual Wellness Stipend to use on items that promote your overall well being 
  • New Hire Stipend to help cover work-from-home setup costs
  • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
  • Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

  • Zone 1: San Francisco Bay Area and New York City Metro
  • Zone 2: All other California locations and Seattle, WA
  • Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,
    TX, CT, IL, MA, NH, NJ, OR, RI, VT
  • Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1
$148,750—$175,000 USD
Zone 2
$148,750—$175,000 USD
Zone 3
$133,875—$157,500 USD
Zone 4
$133,875—$157,500 USD

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementManagement ConsultingProduct KnowledgeData AnalysisHealthcare Industry KnowledgeCross-Functional CollaborationStakeholder EngagementSmall Business SalesAccount ManagementPresentation Training

Other Skills

  • Problem Solving
  • Empathy
  • Detail Oriented
  • Teamwork
  • Communication
Are you interested?

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