Partner Service Delivery Manager with English and French (Temporary position)
Description -
Job scope/summary:
Manage all operational matters and quality performance related to assigned PPS channel partners.
Job specifics/responsibilities:
New Partner Setup
Educate partners – self sufficiency/engagement model
Deliver operational trainings (Ops guide, how to interface with HP, etc.)
Communicate Ops guide changes, program changes, etc.
Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.
Ensure a close working relationship with assigned accounts.
Ensure assigned partners make correct financial warranty claims where applicable
Ensure all assigned accounts are meeting operational targets within Accreditation metrics
Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.
Take ownership of partner issues and work to satisfactory resolution
Support and motivate channel Partners to achieve end results
Help to drive operational improvements for assigned accounts
Act as escalation point for all partner escalations
Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
Develop a very close working relationship with (country/region) channel team, attending all reviews when required
Key deliverables/accountabilities:
Ensure that assigned channel partners deliver high quality services to customers
Education (degree) and professional experience required:
Bachelor/Master in Business or related
Experience in virtual team environment
1-2 years of experience in service delivery is an advantage
Understanding of channel partner business model is an advantage
Other requirements:
Fluent in written and verbal English anf French lanuage is a must.
Fluency in other European languages is an advantage.
Personal skills and qualities:
Strong communication skills
Positive can-do attitude
Customer centric approach
Out of the box thinking – able to find solutions
Influencing skills; Excellent teamwork skills
Able to apply tools and technology to produce results
Able to understand global business processes and identify impact of change
Able to work in a pressured environment working to tight timescales
Ability to generate strong relationships internally and externally
Ability to identify potential issues early on and work them to a satisfactory conclusion
Ability to operate effectively within a virtual (cross-cultural) team
Organized and methodical approach , analytical skills
Self-motivated
Team player
Technical skills (procedures and documents the employee has to be acquainted with):
MS Office
Reporting tool /Data management
We love our work environment and career growth journey. We think you will too:
Inspirational and collaborative team that supports your growth
Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
The great professional exposure with a wide range of collaborators (e.g. HP partners, other HP business and sales functions, higher management) empowers you to have a meaningful impact
What do we offer:
Additional medical insurance
Life insurance
Additional days paid leave
Food vouchers
Wellness program (incl. Multisport cards)
Work-life balance support including work from home opportunities
*Please be informed that this is a temporary position!
Job -
ServicesSchedule -
Full timeShift -
Standard Shift (Bulgaria)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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