UX Researcher

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Role:
The UX Researcher at CARS Commerce will serve as an integral member of the UX research team. With a focus on both hands-on research activities and strategic contributions, the UX Researcher will collaborate closely with other researchers and cross-functional teams to plan, execute, and analyze user research studies. This role will involve taking ownership of specific research projects, contributing to the development of research methodologies, and synthesizing actionable insights to inform product decisions. The UX Researcher will play a key role in driving user-centered design practices and advocating for the importance of UX research within the organization.

Responsibilities:

• Collaborate with senior researchers to plan and execute user research studies, including defining research objectives, designing methodologies, and conducting research activities.

• Take ownership of specific research projects, from inception to completion, and ensure timely delivery of high-quality research outcomes.

• Conduct user interviews, usability testing sessions, and other research activities independently or with minimal supervision.

• Analyze research data to identify user behaviors, needs, and pain points, and contribute to synthesizing insights and recommendations.

• Contribute to the development and refinement of research methodologies, tools, and best practices within the organization.

• Collaborate with cross-functional teams to integrate user feedback into product development decisions and drive customer-centric innovation.

• Present research findings and recommendations to stakeholders at various levels of the organization, advocating for user-centered design principles.

Qualifications:

• Bachelor's or Master's degree in human-computer interaction, psychology, anthropology, or a related field.

• 2-4 years of experience in UX research or a related field, with a track record of successfully executing research projects.

• Proficiency in a variety of research methodologies and tools, with the ability to adapt approaches based on project requirements.

• Strong analytical and critical thinking skills, with a demonstrated ability to derive actionable insights from research data.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a cross-functional team environment.

• Proactive mindset with a passion for continuous learning and development in the field of UX research

#LI-REMOTE #LI-LK

Salary Range

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.