At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
With our history of reinvention, discovering new ways to help our customers and our people is always on our agenda. Explore different career possibilities to develop your skills and knowledge. We believe everyone has the potential to uncover new ways of thinking, new approaches to solving problems and to grow in this exceptional business.
What We Offer
Full Benefits that start on Day one
Starting Salary 50K with bonus potential
Flexible Paid Vacation, 7 Holidays + Wellbeing Days
401(k) with company match & Employee Stock Purchase Program
Tuition Reimbursement
ABOUT THE OPPORTUNITY
The Learning Management System (LMS)/Program Administrator is responsible for setting up and maintaining the Digital Operations Moodle online LMS to improve the user experience when using the platform. This includes new user set up, user clean up, responding to inquiries, creating and assigning learning tracks to various job profiles, creating and maintaining required reports, exploring opportunities to improve the layout and design of how training modules are displayed and accessed, and finding new ways to engage our learning such as adding badges to be earned and sending communications about new offerings.
The LMS/Program Administrator is also responsible to help track initiatives related to refreshing and creating new content for the Global Digital Operations Training/LMS program, including coordination of learning module translation. The LMS/Program Administrator will review and compile feedback to help us to improve content and user experience. We are looking for a seasoned professional with excellent project management skills, exceptional business acumen and communication skills required to ensure business outcomes are delivered according to expectations. The ideal candidate must also possess technical and design skills related to improving user experience with an online learning platform, other similar applications or web design.
We look to our LMS/Program Administrator to be comfortable working independently but collaborating with other team-members on projects. The LMS/Program Administrator will need to take on additional responsibilities related to supporting content creation such as participating in in-take meetings, assisting with script creation, tracking and reporting on development timelines and the training module pipeline and assisting with change management communications to ensure the team is successful. Experience with audio and video editing software to further assist with content creation is a big plus.
KEY RESPONSIBILITIES
Set up, maintain and improve Moodle Online Learning Management System design, learning paths, reporting and other functionality
Manager user access, profiles and learning assignments
Proactively learn more about the features and capabilities of Moodle and implement features to improve user experience
Track and respond to inquiries and feedback from Moodle users
Helps to plan, manage, and monitor LMS projects to revise or build new content from initiation through implementation, including scope, changes, risk and quality, and communication.
Participate in content development meetings, reviews and demos.
Build global change management slide decks/communications to support role out of new training modules
Regularly meet with our Continuous Improvement Team to tracking upcoming process changes or new tools in development that could require new training modules or training updates
Assist with coordinating assignment and on time completion tracking of module translations by subject matter experts globally
Produce accurate and timely communications and reporting for all assigned projects.
Assist with roll out and training on use of LMS and any changes to the platform
Proactively build and nurture stakeholder relationships keeping them informed and updated on project progress, actively calling out any risks to delivery.
YOUR QUALIFICATIONS
3+ years administering an Online Learning Platform or similar application to improve user experience
3+ years of project management experience, preferably related to communications and training..
Experience implementing or operating in a shared services model.
Analytical and problem solving abilities.
Self starter willing to research and learn new technologies and skills
Excellent verbal and written communication skills, English proficiency a must
Strong technical skills related to application design and administration such as user maintenance, report creation, content layout and design
Knowledge of Moodle or similar LMS platform, ElevenLabs or similar AI text to voice applications and audio/video editing software a plus
WHAT’S IN IT FOR YOU?
Be part of an ever evolving global organization focused on growth.
Have a support system where you have a safe place to voice your opinion and share feedback.
Open space to be creative, strategize, brainstorm, and plan for the future success of the TA function.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
#CR
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