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CLIENT SUPPORT SPECIALIST

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

3+ years in enterprise software support, Experience in SQL Server and database management, Familiarity with Microsoft TFS and reporting tools, Excellent written and verbal communication skills.

Key responsabilities:

Manage client support issues via multiple channels
Troubleshoot bugs and provide root cause analysis

Outsource Accelerator Scaleup https://www.outsourceaccelerator.com/

11 - 50 Employees

See more Outsource Accelerator offers

Job description

We are seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY.

Job Responsibilities include:

Answering Client support issues and working with clients via phone, connected session, and email.
Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
Collaboration: Building rapport and working with clients and others to engage clients.
Interaction with: Quality Assurance, Development, Account management, other team members, and management
Proactive improvements: Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness
Building SQL queries for data analysis
Helping write and optimize in-application SQL statements and queries
Using data, generating and interpreting results to most accurately and quickly resolve issues
Controlling data quality and providing remedial actions
Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
Working with Clients to create, program, deploy, and test Client documents within the software application
Preparing documentation and writing articles to publish in the client facing Knowledge Base
Handling common database procedures such as upgrade, backup, recovery, and migration
Performing application and database testing
Becoming expert in the configuration and use of WeSuite software and supporting tools and systems

Relevant Experience:

3 years plus direct enterprise software application customer support
Troubleshooting and resolution of issues
SQL Server and database management
Writing SQL queries
Microsoft Windows environment
User of Microsoft TFS
Crystal Reports
Use of Zendesk

Skillsets Required:

SQL Server and database management
SQL queries
Excellent communication skills both written and verbal
Data interpretation
Zen Desk experience a plus

Working Conditions:

Work setup: Fully remote
Working hours: Eastern Time Zone, Monday to Friday

About the Company

Outsource Accelerator is the trusted source for independent information, advisory and expert
implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer
the worlds leading aggregator marketplace for outsourcing. We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.