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XTN-6F1A117 | CUSTOMER SUPPORT ASSISTANT (CS)

Remote:

Full Remote

Contract:

Freelance

Work from:

Philippines

Offer summary

Qualifications:

Excellent written and verbal communication skills, Experience in customer service preferred, Ability to work flexible hours, Proficient in email, chat, and phone communication.

Key responsabilities:

Respond to customer inquiries via email, chat, or calls
Create thoughtful responses and escalate issues as necessary

KMC Solutions Real Estate Management & Development Large https://kmc.solutions/

1001 - 5000 Employees

See more KMC Solutions offers

Job description

Wantable is looking for thoughtful, positive, and creative Customer Support Assistants who create exceptional customer service experiences through email, chat, and phone calls that drive fast and seamless resolutions.

Must be available to work a minimum of 15 hours weekly with availability across our Customer Service open hours of 7am-9pm CST Monday-Friday (9pm-11am PHT) and 8:30am-6pm Saturday-Sunday (10:30pm-8am PHT). This position reports to the Customer Support Supervisor.

Remote / In-Office requirements:

This position can be partial or fully remote; however some mandatory meetings and events will need to be scheduled in person at our office in Manilla as directed by your supervisor.
This role may require occasional night/weekend work and therefore doesn’t have set “business hours”; however most operations, meetings, and work is expected to be done during business hours M-F central standard time.”

The main responsibilities of a Customer Support Assistant (CS) include:

Respond to customer emails, chats, or calls for specific order or account inquiries
Create real-time, thoughtful and well-written responses, and escalate as needed
Be the voice of the customer internally, recommend products, services and/or improvements/opportunities in the customer journey
Proactively work to retain customers by navigating challenges and issues with quick responses, going the extra mile to ensure customer satisfaction, and inviting customers to reconsider cancelation
Assist with tasks related to package claims processes
Other duties as assigned by the Customer Support Supervisor.