About Us
National Veterinary Associates (NVA™) NVA General Practice, is a community of almost 1000 general practice veterinary
hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of
veterinary medicine at the local hospital level. NVA is the trusted partner of hospital teams who are looking for more—
more resources to advance their medicine, a greater sense of belonging, and increased opportunities to care for their
patients, clients, and people.
Happy Healthy Pets™ Care Plans (HHP Care Plans) are standardized packages of preventive care services for each
hospital. HHP Care Plans provide pets with inclusive, quality wellness care while giving clients the ability to spread the
cost of care over time. Clients also receive a 5-10% discount on their veterinary services.
Pet Annual Wellness (PAW) Plans are packages of preventive care services which are customizable to the standard of
care at each hospital. PAW Plans provide pets with inclusive, quality wellness care while giving clients the ability to
spread the cost of care over time. Depending on hospital-specific plans, clients may also receive a discount on their
veterinary services.
Both HHP Care Plans and PAW Plans provide additional benefits to the hospital, including:
- Increased patient visits
- Improved patient care
- Further established client loyalty
- Reduced client resistance to medical recommendations
Job Summary
The Wellness Program Coordinator is primarily responsible for working with hospitals to maintain, establish, and drive
change for each hospital’s wellness plan offerings. They also manage the administrative plan builds in AVImark for
Launches and Refreshes, further various Wellness program initiatives and processes, and partner with Wellness Support
Managers to provide ongoing support to hospitals currently offering HHP Care Plans and PAW Plans.
Essential Competencies And Functions
- 95% Coordinator Projects, 5% Personal Development
- Through strong organization and attention to detail, build hospital wellness plans through effective
facilitation and partnership
- Collaborate with hospital veterinarian teams to ensure that their standard of care is aligned,
documented, and reflective of their medical practices. Provide insights / best practices from existing
Wellness hospitals to support plan builds
- In partnership with hospital and field leaders, facilitate wellness plan pricing assessment to ensure that
hospitals maintain the optimal balance between client discount benefits and hospital revenue growth
- Within the hospital’s Practice Information Management System (PIMS) and use of Microsoft Excel,
extract various reporting and build the hospital’s wellness plans with partnership from Business
Intelligence
- Support the Support Manager team in managing Wellness portfolio to drive program growth
- Effectively communicate business and industry conditions regarding pet wellness to assist hospitals in
making informed business decisions
- Utilize reporting and pre-developed tools to analyze a hospital’s historical business performance and
business conditions to make recommendations that will improve hospital performance and drive pet
wellness
- Work with Field Leadership and Support Managers to develop, maintain, and optimize the hospital
Launch and Refresh pipeline
- Build and maintain critical business relationships through effective servant leadership
- Manage/provide PAW or HHP Care Plan onboarding to new Hospital Managers
- Collaborate with other departments (e.g., Business Intelligence (reporting), Marketing, IT, Client Service
Center, etc.) to drive various initiatives forward
- Support overarching Wellness program operations through various initiatives
- Collaborating with our internal Wellness Team and our HHP Care Plan/PAW hospitals to improve overall
operations
- Designing and developing processes and associated documentation (e.g., guides, checklists, trainings)
- Advancing various initiatives through dynamic project work
Work Environment
- The coordinator role is highly autonomous, strong applicants will be very self-driven
- Ability to handle change and exhibit confidence in shifting priorities as necessary
- Work environment consists of working remotely, with scheduled in-person team meetings
- Travel may be required, up to 5% of the time for in-person team meetings and Divisional (regional) meetings
- This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions
within the company
Required Education And Experience
- Associate’s degree or equivalent work experience is required
- 3-5 years of experience developing and managing business procedures and processes
- Experience with core Microsoft Office programs (Outlook, Word, Excel, PowerPoint)
- Knowledge and familiarity with AVImark practice management software systems
- Knowledge and belief in pet wellness & preventive care packages
- 1-year minimum veterinary background; Hospital Management a plus
Preferred Education And Experience
- Knowledge of and familiarity with Cornerstone or other practice management software systems
- Experience with understanding and accurately documenting veterinary Standard of Care
- Previous multi-site and/or project management experience
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any
time.
The compensation range for this role is $31.25 - $33.65 per hour and is eligible for benefits.
