With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.
This is a Work from Home (Remote) position. Hire must be living in the continental US, with the ability to work eastern time zone hours.
Summary
The Executive & Physician Services Partner is the primary point of contact for executives and physicians to provide white-glove service to resolve their personal HR related matters. In this role you will create excellent working relationships with HR COEs, vendors as well as system and operational leaders to identify root cause and resolution pathway to prevent recurrence of issues. This role requires excellent problem-solving and communication (verbal & written) skills and unwavering confidentiality to provide prompt, easy service to engage, support and retain our executives and physicians.
Essential Job Functions
- Serves as a subject matter expertise on executive and physician employment and post-employment matters, including benefits, compensation, and other executive or physician related benefits and topics. Responsible for analyzing issues and collaborates with COEs to ensure timely resolution. Acts as point of contact for post-employment benefit and compensation-related inquiries. Responds to HR questions regarding wellness, retirement, benefits, leaves of absence, payroll, tuition assistance, and other areas, working closely with COEs to resolve any issues efficiently.
- Delivers prompt, high-quality customer service to support executives and physicians in resolving personal HR questions and issues efficiently. Collaborates with COEs and provides personalized outreach to facilitate the completion of HR programs, including compliance requirements and annual enrollment.
- Coordinates, processes, and files internal promotion and organizational structure offer letters for director-level roles and above. Collaborates with strategic partners and executive compensation teams to ensure data accuracy and adherence to communication timelines.
- Processes all back-office Workday tasks, including processing offer letters, managing requisition and expense report delegations, initiating job profile evaluations for executives, and processing name changes, benefit change requests, and annual enrollment.
- Proactively monitors and diligently reaches out regarding dependent verifications, job status changes, EOI, beneficiaries, Physician 2nd job audit to ensure there are no negative impacts for executives, physicians or their families. Creates coverage end letters as requested for spouses deemed ineligible to remain on the BSMH health plan.
- Manages and tracks the executive onboarding process to ensure a positive onboarding experience. Prepares and distributes template email communications to HR Strategic Partners (HRSPs), hiring managers, administrative assistants, and new leaders. Meets with RL 5 VPs to review annual rewards, provide an overview of executive services, and assist with benefit enrollment. Holds onboarding sessions with new physicians to address benefit and policy questions and support benefit enrollment.
- Partners with practice managers, medical group COOs, finance leads and physician compensation to answer pay and reconciliation related matters or requests for agreements.
- Partners with payroll to ensure accurate payroll for the executives and their direct reports each pay period. Partners with timekeepers to ensure timecards are corrected to minimize pay errors for executive direct reports.
- Sends proactive communications to executives and physicians to drive compliance, provide awareness of personal benefit or tax related matters. Continuously evaluates the needs for proactive communication needs to enhance the exec & physician experience.
- Partners with leave of absence and Sunlife to assist executive and physicians through the leave process to ensure documentation is submitted, reviewed, and approved, and to ensure pay is being processed correctly. Provides leaders with guidance on process and feedback to leave department for educational opportunities.
- Assists with the creation, processing, and tracking of executive separations and transitions. Notifies outplacement vendors of employee eligibility and serves as point of contact for invoicing. Drafts and delivers transition summaries and for executives whom voluntary terminated employment. Runs weekly term reports and coordinates compliance exit interviews with Chief Compliance Officer to reduce risk for the ministry.
- Reviews Bond Hill voicemails and determines appropriate BSMH POC to forward voicemail to resolve matter, may require call to individual to determine needs and tracks calls.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Employment Qualifications
Minimum Education:
4 year/ Bachelors degree
Specialty/Major- Human Resources, Business or equivalent
Combination of post-secondary education and experience in lieu of a degree.
Licensure/Certification
PHR or SHRM-CP (Preferred)
Minimum Years And Type Of Experience
2 years’ experience in Human Resources role such as HR generalist, benefits or retirement role (Required)
Other Knowledge, Skills And Abilities (Required)
- Excellent verbal and written communication skills.
- Ability to prevent disclosure of highly sensitive and confidential information.
- Proficient in Microsoft Office including Word and Excel.
- Ability to troubleshoot and engage resources to quickly resolution issues.
- Ability to analyze data and apply rules and policies to make a decision.
Other Knowledge, Skills And Abilities (Preferred)
- Benefits experience
- Experience with Workday, case management software and electronic filing systems
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
- Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
